At Independent Management Services, I coordinate billing operations for 1,500–2,000 active clients and approximately 5,000 claims each month. I research and resubmit rejected claims, process payments, resolve billing questions, and support accounts receivable workflows.
As a designated Procentive Champion, I’m the go-to resource for approximately 90 employees, providing system troubleshooting, user setup, workflow support, and training. I partner with management and Procentive to resolve system issues while keeping daily operations moving efficiently.
My background also includes insurance eligibility, behavioral health intake, software support, staff training, deduction research, Excel reporting, and pharmacy operations at Hormel Foods and Mayo Clinic.
