Looking for a job

Shannon Parker

@shannonparker1

Message

I resolve complex healthcare claims, billing discrepancies, denials, and revenue cycle issues.

United States

Message

What I'm looking for

I'm looking to apply my claims adjudication, billing, denial resolution, and process-improvement experience in a compliance-driven revenue cycle environment.

At Quest Diagnostics, I investigate billing discrepancies, unpaid claims, refunds, and account adjustments while resolving written billing inquiries and coverage disputes with compliant documentation.

I've also adjudicated high-volume claims at America's Preferred Home Warranty and processed insurance claims at McLaren Health Care, using root cause analysis and standardized workflows to improve consistency and reduce errors.

Experience

Work history, roles, and key accomplishments

Current

Senior Claims Representative

Current

Quest Diagnostics

May 2025 - Present (1 year 4 months)

Investigates billing discrepancies, unpaid claims, refunds, and account adjustments within Quest Billing System. Resolves complex written billing inquiries and coverage disputes while maintaining compliant documentation.

Quest Billing Claims Adjudication Denial Management Medical Billing Accounts Receivable HIPAA compliance Root Cause Analysis Process Improvement

Revenue Cycle Specialist II

America's Preferred Home Warranty

Jan 2021 - May 2025 (4 years 4 months)

Adjudicated high-volume claims using NetSuite and Zendesk. Resolved complex claim disputes through policy review and root cause analysis, and developed standardized workflows that improved consistency and reduced errors.

NetSuite Zendesk Claims Adjudication Root Cause Analysis Process Improvement Medical Billing Denial Management