STEPHANIE GONZAEZ

I've supported healthcare revenue cycles for Optum Health/UnitedHealthcare, Blume Behavioral Health, CHOC Providence Speech & Hearing Center, and other providers, handling payment posting, billing, reconciliation, collections, denials, and appeals.

At Blume Behavioral Health, I managed end-to-end billing and reimbursement follow-up for behavioral health inpatient institutional claims, researched aged A/R, resolved denials, and submitted underpayment appeals. At Optum Health/UnitedHealthcare, I processed high-volume insurance payments, reconciled remittances, audited transactions, resolved payment discrepancies, and trained new team members.

I bring 15+ years of experience improving account accuracy, researching outstanding balances, and supporting timely reimbursement across PPO, HMO, Medi-Cal, workers’ compensation, DME, and institutional billing workflows.