AQAnisa Qureshi
@anisaqureshi
Dedicated business analyst with a passion for system improvements.
CanadaWhat I'm looking for
I am a dedicated and adaptable professional with extensive experience in business analysis and project management. Over the years, I have honed my skills in communication, organization, and problem-solving, allowing me to contribute effectively to team success. My journey began as a Sales Ambassador at Banana Republic, where I developed strong customer service skills and learned the importance of maintaining a positive rapport with clients.
As I progressed in my career, I took on roles such as Senior Business Systems Analyst and Corporate Business Analyst, where I focused on gathering business requirements, troubleshooting application issues, and analyzing system gaps. My current position as Director of Benefit Systems at OpenCircle has allowed me to lead a dedicated team in managing benefit operations and technology updates, ensuring that our systems are reliable and efficient. I am passionate about using data to drive decisions and improve service delivery across departments.
Experience
Work history, roles, and key accomplishments
Director, Benefit Systems
OpenCircle
Jan 2023 - Present (2 years 5 months)
Led the planning and delivery of benefit system improvements to support strategic and operational goals, building strong relationships across departments and with external vendors. Guided a dedicated team in managing benefit operations, technology updates, and issue resolution.
Corporate Business Analyst
All Weather Windows
Jan 2021 - Present (4 years 5 months)
Analyzed system gaps and documented business workflows for enterprise applications, mapping source-to-target data for internal application integrations. Supported day-to-day questions from staff regarding system behaviors and data handling.
Business Application - Project Manager
Merit Contractors Association
Jan 2019 - Present (6 years 5 months)
Coordinated business requirements and system updates for end users, communicating change requests clearly between business and technical teams. Managed multiple tools including MS Excel, SQL, and internal ticketing systems.
Senior Business Systems Analyst
Merit Contractors Association
Jan 2016 - Present (9 years 5 months)
Worked directly with users to gather business requirements and troubleshoot application issues. Conducted system testing and supported data validation for benefit administration systems.
Sales Ambassador
Banana Republic
Jan 2016 - Present (9 years 5 months)
Delivered personalized customer service in a busy retail setting. Handled product inquiries, sales transactions, and customer concerns professionally, maintaining positive rapport with customers and supporting store goals.
Education
Degrees, certifications, and relevant coursework
NTNorthern Alberta Institute of Technology
Certificate, Project Leadership
Completed a Project Leadership Certificate program.
UAUniversity of Alberta
Citation, Business Analysis
Obtained a Business Analysis Citation from the University of Alberta.
TUToronto Metropolitan University
Bachelor of Commerce, Information Technology Management
Studied Information Technology Management at Ryerson University, focusing on Enterprise and Organization with a minor in Human Resource Management.
SCSeneca College
Diploma, Computer Programming and Analysis
Completed a Diploma in Computer Programming and Analysis, specializing as a Software Developer and Database Administrator.
Availability
Location
CanadaAuthorized to work in
Job categories
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