Aninwezi Eucharia
@aninwezieucharia
Customer service representative who reduced cancellations by 15% at I & H Design Studio through a new customer-retention tactic.
NigeriaWhat I'm looking for
At I & H Design Studio, I suggested a new tactic to persuade customers who planned to cancel to stay, resulting in a 15% decrease in cancellations. I also assisted customers with inquiries, product information, and order processing.
At DT Cleaning, I managed a high volume of calls, making over 200 calls per day to address inquiries, provide support, and resolve issues. I also made outgoing calls for sales, surveys, follow-ups, and appointment scheduling.
At Davayte, I responded to customer inquiries across phone, email, chat, and in-person channels, achieving a 95% response rate within 24 hours. I followed up after interactions, contributing to a 90% customer satisfaction rate post-interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
I & H Design Studio
Jan 2025 - Jun 2026 (1 year 5 months)
Anticipated and addressed customer needs proactively, leading to an 85% increase in proactive engagement and a 93% increase in customer loyalty. Achieved KPIs and SLAs, and suggested a tactic that reduced cancellations by 15%.
Call Center Operator
DT Cleaning
Jan 2023 - Dec 2025 (2 years 11 months)
Managed high-volume call workload, making over 200 calls per day to address customer inquiries and resolve issues. Adhered to call scripts and maintained accurate customer information in CRM systems.
Customer Service Representative
Davayte
Jan 2021 - Dec 2023 (2 years 11 months)
Documented customer interactions and maintained satisfaction with forward-thinking strategies. Responded to inquiries via phone, email, chat, and in-person, achieving a 95% response rate within 24 hours.
Education
Degrees, certifications, and relevant coursework
Hiremote Africa
General Remote Work Skills, Remote Work
Completed training in general remote work skills.
Jobberman
Jobberman Soft Skills Training, Soft Skills
Completed soft skills training.
Trailhead Academy
Certified Course on Salesforce and CRM, Salesforce and CRM
Completed a certified course on Salesforce and CRM.
Techsales Mentors
Tech Sales, Tech Sales
Completed a tech sales training program.
Enugu State University
B.Sc., Mass Communication
Pursued a Bachelor of Science in Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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