At Concentrix, I handle live chat inquiries for airline services in an online travel agency environment. I assist with bookings, changes, cancellations, and flight questions, using Amadeus and Sabre to manage reservations.
Previously, at Teleperformance Indonesia, I handled email support for a US-market e-commerce platform and managed approximately 20,000 customer inquiries. I also interned in foreign investment and bilateral cooperation roles, supporting services, inspections, webinars, and meeting coordination.
