Looking for a job

Anilyn Garcia

@anilyngarcia

Message

I resolve banking, billing, internet, and technical support issues for high-volume U.S. customer accounts.

Philippines

Message

What I'm looking for

I'm looking for a customer service or technical support role where I can resolve complex account, billing, connectivity, and service concerns while maintaining accurate customer records.

At Infosys BPM Philippines, I support U.S.-based banking clients by explaining account charges, reconciling statements, negotiating payment arrangements, and processing settlements for delinquent accounts.

I've handled high-volume customer service and technical support work at Convergys, iQor, and Sutherland Global Services, resolving billing, connectivity, device, and internet-service issues while maintaining detailed CRM records.

I also bring customer-facing administrative experience from Al-Banush Club and Aspire Zone, where I managed bookings, coordinated events, supported guests, and handled reports and handovers.

Experience

Work history, roles, and key accomplishments

Senior Process Executive

Infosys BPM Philippines

Aug 2024 - Apr 2026 (1 year 8 months)

Handled inbound calls from U.S.-based clients regarding credit or deposit accounts, reviewed statement history, negotiated payment arrangements, and processed payments for delinquent accounts. Maintained accurate CRM documentation and updated customer profiles.

Inbound Call Management Account Reconciliation Debt Resolution Payment Processing CRM Customer Service

Technical Support Representative

Convergys Philippines

Jun 2016 - Aug 2017 (1 year 2 months)

Managed high-volume calls from U.S. customers, resolved technical and service issues over the phone, and dispatched field technicians when necessary. Maintained detailed notes in CRM systems to ensure continuity of care.

Technical Support Troubleshooting Call Handling CRM Customer Service

Receptionist

Al-Banush Club

Sep 2015 - Jan 2016 (4 months)

Acted as primary point of contact for members, processed reservations, and managed bookings for club facilities. Coordinated events and prepared cash reports.

Customer Service Booking Management Event Coordination Administration Reporting

Visitor Services Personnel

Aspire Zone

Aug 2014 - Sep 2015 (1 year 1 month)

Served as the face of the park, helping guests navigate and resolve inquiries. Coordinated birthday party bookings and acted as liaison for party hosts.

Guest Relations Event Planning Client Management Customer Service

Customer Service Representative

Iqor Philippines

Jan 2013 - Sep 2013 (8 months)

Handled account management, billing inquiries, payment processing, and basic troubleshooting for connectivity and device issues.

Account Management Billing Payment Processing Troubleshooting Customer Service

Customer Service Representative

ISutherland Global Services

Aug 2006 - Jul 2010 (3 years 11 months)

Assisted with billing inquiries, payment processing, and connectivity issues. Reviewed troubleshooting notes and helped members optimize internet configurations.

Billing Payment Processing Technical Support Troubleshooting Customer Service