Anil Kumar
@anilkumar14
Service and operations manager specializing in generator maintenance and customer satisfaction.
IndiaWhat I'm looking for
I am a results-driven service and operations manager with over 13 years of experience in generator service operations and customer management, plus six months as a personal travel assistant. I specialize in preventive maintenance, troubleshooting, and optimizing field service delivery.
Throughout my career I have led teams of service engineers, implemented inventory systems, and coordinated large-scale DG installations for industrial clients. I reduced generator downtime by 40% and delivered 95% customer satisfaction in prior roles.
I am adept at service operations, compliance, safety, process optimization and client relations, and I have trained and mentored more than 50 engineers to improve field efficiency. I also have hands-on experience with sales, CRM tools, and travel booking systems from a recent travel-assistant role.
I communicate fluently in multiple languages and am willing to travel for assignments; I bring practical mechanical knowledge from a Diploma in Mechanical Engineering and a track record of improving service efficiency and customer retention.
Experience
Work history, roles, and key accomplishments
Personal Travel Assistant
ASAP Tickets
Feb 2025 - Aug 2025 (6 months)
Assisted clients with international and domestic bookings, cancellations, and rescheduling, delivering tailored travel recommendations and boosting customer satisfaction over a 6-month remote engagement.
Receptionist & Maintenance Manager
Satya Kidney Centre
Jan 2021 - Feb 2024 (3 years 1 month)
Managed front-desk operations and patient coordination while overseeing facility and equipment maintenance, ensuring timely vendor coordination and a welcoming patient experience.
Service Manager
JB Mahindra Generators Sales & Service
Jan 2016 - Dec 2021 (5 years 11 months)
Directed service operations and preventive maintenance for high-capacity DG sets, supervised 15+ engineers, and reduced downtime by 40% while achieving 95% customer satisfaction.
Service Manager - Generator Division
JB Mahindra Generators Sales & Service
Jan 2016 - Jan 2021 (5 years)
Directed service operations and preventive maintenance for high-capacity diesel generators, supervised 15+ engineers, and reduced downtime by 40% through proactive scheduling while achieving 95% customer satisfaction.
Service Manager
GSP Power Projects
Jan 2013 - Dec 2016 (3 years 11 months)
Oversaw service operations for industrial clients across multiple sites, implemented preventive maintenance programs to improve DG reliability and coordinated spare parts procurement to prevent service delays.
Service Manager - Generator Division
GSP Power Projects
Jan 2013 - Jan 2016 (3 years)
Oversaw service operations for industrial clients across multiple sites, implemented preventive maintenance programs that improved DG reliability, and coordinated spare parts procurement to avoid service delays.
Customer Relations Manager
Gentec Services
Jan 2008 - Dec 2013 (5 years 11 months)
Managed client relations, contracts, and long-term service agreements for generator division, supported field teams to meet SLAs, and improved client retention and repeat business.
Education
Degrees, certifications, and relevant coursework
Unknown (Diploma institution)
Diploma in Mechanical Engineering, Mechanical Engineering
Completed a Diploma in Mechanical Engineering, awarded in 2009.
Unknown Institution (Diploma in Mechanical Engineering)
Diploma in Mechanical Engineering, Mechanical Engineering
Completed a Diploma in Mechanical Engineering, focusing on mechanical principles and technical skills relevant to equipment maintenance.
Unknown (Intermediate / +2)
Intermediate / +2, Science (MPC)
Completed Intermediate (+2) with MPC (Mathematics, Physics, Chemistry) in 2005.
Unknown Institution (Intermediate / +2 MPC)
Intermediate, Science (MPC)
Completed Intermediate (+2) with MPC (Mathematics, Physics, Chemistry) curriculum.
Unknown Institution (Intermediate / +2 MPC)
Intermediate / +2, Mathematics, Physics, Chemistry
Completed Intermediate (+2) with MPC (Mathematics, Physics, Chemistry) coursework preparing for technical studies.
Unknown (Secondary School Certificate)
SSC, Secondary Education
Completed Secondary School Certificate (SSC) in 2003.
Unknown Institution (SSC)
SSC, General Secondary Education
Completed Secondary School Certificate (SSC) marking completion of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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