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Amit Kaushik

@amitkaushik

Experienced service and maintenance engineer specializing in after-sales operations and spare management.

India
Message

What I'm looking for

I am seeking a role where I can lead after-sales/service operations, improve spare management and SOPs, mentor field teams, and contribute to customer satisfaction and operational efficiency.

I am a service and maintenance engineer with a background in electrical and electronics engineering and over a decade of hands-on experience in after-sales service operations for medical and lifestyle equipment. I have led regional service teams, implemented systems for data recording and analysis, and managed spare parts planning to meet service timelines.

At JSB Healthcare and OSIM India, I coordinated with sales teams, appointed and managed service centers and technicians, handled dealer settlements, and drove initiatives to liquidate bad stock and improve service SOPs. I have delivered product training, managed replacement cases, and produced monthly reports for management.

I bring leadership, a results-oriented mindset, and strong problem-solving skills to ensure efficient service operations, cost-effective spare management, and high customer satisfaction.

Experience

Work history, roles, and key accomplishments

JH
Current

Service and Maintenance Engineer

JSB Healthcare

Dec 2014 - Present (11 years)

Led after-sales service operations, managing regional service teams and service centers to meet SLAs, reduced complaint resolution times and maintained spare-stock levels for all SKUs.

Education

Degrees, certifications, and relevant coursework

Maharshi Dayanand University logoMU

Maharshi Dayanand University

Bachelor of Engineering, Electrical & Electronics

2006 - 2010

Grade: 65%

Bachelor of Engineering in Electrical & Electronics from M.D. University, Rohtak, completed with 65% aggregate.

HE

Haryana Board of School Education

Senior Secondary Examination, Senior Secondary

Grade: 72%

Completed Senior Secondary Examination with 72% as per the provided details.

Tech stack

Software and tools used professionally

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Amit Kaushik - Service and Maintenance Engineer - JSB Healthcare | Himalayas