AVAniket Vishwakarma
@aniketvishwakarma
IT Support Team Leader with expertise in infrastructure management.
IndiaWhat I'm looking for
I am Aniket Vishwakarma, an IT Support Team Leader with extensive experience in managing IT infrastructure and providing technical support. My journey in the IT field began with a Diploma in Computer Hardware and Networking, which laid the foundation for my career. Over the years, I have honed my skills in IT service management, team leadership, and project management, ensuring that I deliver exceptional service to end-users and stakeholders alike.
Currently, I lead a support and technical team at Polycab India Limited, where I am responsible for managing team members, overseeing ITSM support, and ensuring timely resolution of customer escalations. My projects, such as the Compliance Automator and ZerofAI Chatbot, showcase my ability to drive successful outcomes and streamline processes. I am passionate about leveraging technology to enhance operational efficiency and improve user experience.
Experience
Work history, roles, and key accomplishments
Support and Technical Team Leader
Polycab India Limited
Feb 2024 - Present (1 year 4 months)
Leading a support team in IT infrastructure, managing escalations, and ensuring compliance through effective project management and documentation. Responsible for software deployment and ticket management.
Desktop Support L2
Polycab India Limited
Sep 2020 - Jan 2024 (3 years 4 months)
Provided desktop support and managed incidents through the ITSM portal, trained users, and coordinated with vendors for hardware and software issues.
IT Engineer
JK Files (I) Ltd.
Jun 2019 - Sep 2020 (1 year 3 months)
Resolved connectivity issues and provided remote support for software and hardware. Managed ticketing through OTRS and supported user account management.
Desktop Support Engineer
NR Technoserve
Jun 2018 - Jun 2019 (11 months)
Managed ticket logging and provided remote and on-site support for software and hardware issues. Conducted backups and maintained inventory records.
Education
Degrees, certifications, and relevant coursework
MUMaharaja Agrasen Himalayan Garhwal University
Bachelor of Commerce, Commerce
2019 - 2021
Pursued a Bachelor of Commerce, acquiring knowledge in business principles, accounting, and financial management.
JLJetking Infotrain Ltd.
Diploma, Computer Hardware and Networking
2017 - 2018
Completed a diploma focused on Computer Hardware and Networking, gaining practical skills in managing hardware systems and networking technologies.
Ghazipur U.P Board
Higher Secondary Certificate, Science
2016 - 2018
Achieved Higher Secondary Certificate in Science, focusing on core scientific principles and subjects.
GSEB Board
High School Certificate, General Education
2010 - 2015
Completed High School Certificate, laying the foundation for further education and skill development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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