Krishna Kanth
@krishnakanth3
IT Analyst with 6 years’ experience leading service desk operations, troubleshooting, and training teams to resolve complex issues.
IndiaWhat I'm looking for
I’m an IT Analyst - Lead with 6 years of hands-on experience (intern, contractor, and full-time) delivering technical support, managing IT operations, and supporting users through complex IT challenges. In my current role, I handle technical support calls, escalations, and I create procedures and documentation for the technology Service Desk, while also leading daily meetings and producing detailed minutes for projects.
I also train and supervise a team of 5, writing training manuals and knowledge-based articles to improve agent performance and resolution quality. Previously as an IT Support contractor, I closed the maximum trouble tickets on the first call, handled high chat/call volumes, managed administrative tasks like backups/upgrades/recovery, and supported security across desktop, mobile, and cloud—plus remote access using VPN and Citrix.
Experience
Work history, roles, and key accomplishments
IT Support - Contractor
Synopsys Pvt Ltd
Aug 2021 - May 2023 (1 year 9 months)
Resolved maximum trouble tickets on the first call without escalations and consistently met call/chat handling goals (about 120 chats and 140 calls per month), improving user satisfaction. Managed desktop/mobile support and administration tasks (backups, upgrades, recovery, disk management), performed root-cause troubleshooting, and supported remote access via VPN/Citrix.
Education
Degrees, certifications, and relevant coursework
B.V.C. College of Engineering
Electrical and Electronics Engineering
2013 - 2017
Grade: 64.28%
Completed studies at B.V.C. College of Engineering in Electrical and Electronics Engineering, achieving 64.28%.
Sri Chaitanya Junior College
Mathematics, Physics, Chemistry (MPC)
2011 - 2013
Grade: 76.95%
Studied MPC (Mathematics, Physics, Chemistry) at Sri Chaitanya Junior College, achieving 76.95%.
Prathibha Public School
S.S.C, Secondary Education
2011 -
Grade: 65.55%
Completed S.S.C at Prathibha Public School, achieving 65.55%.
Availability
Location
IndiaAuthorized to work in
Job categories
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