Open to opportunities

Anika Konopka

@anikakonopka

Message

I deliver Norwegian language QA, multilingual content review, and customer support with AI-ready quality focus.

Poland

Message

What I'm looking for

I’m looking for a role where I can drive multilingual language review and quality assurance—especially AI language quality and LLM evaluation—supporting customers and improving structured documentation, user guides, and communication clarity in a modern SaaS environment.

I bring over 15 years of professional experience across language education, translation, customer support, and multilingual communication. I review written content, create documentation and style guides, and help international teams maintain language quality—especially in remote environments—through careful attention to grammar, spelling, tone, and cultural nuance.

In recent roles, I’ve supported Norwegian- and English-speaking customers via phone, email, and chat, resolved issues using company procedures, and improved customer communication by identifying recurring problems. Working in SaaS strengthened my interest in structured content review and AI-supported communication processes, while freelancing as a Norwegian language instructor and translator has kept my focus on accuracy, register, and continuous learner feedback.

Experience

Work history, roles, and key accomplishments

Current

Norwegian Language Instructor

Current

Hei Hei!

Jan 2005 - Present (21 years 6 months)

Delivered Norwegian language training and translation services to individual and corporate clients. Created learning materials, reviewed written assignments with structured feedback, and maintained high standards of grammar, spelling conventions, natural wording, and appropriate register.

Translation Content Review Editing Proofreading Grammar Spelling Style and Register Adaptation Structured Feedback Multilingual Communication

Customer Support Specialist

Scandinavian Airlines

Jan 2023 - Jan 2024 (1 year)

Assisted customers in Norwegian and English via phone, email, and chat with inquiries on bookings, payments, refunds, and travel disruptions. Resolved issues according to company procedures and maintained accurate customer records while collaborating with internal teams.

Customer Support Phone Support Email Support Live Chat Booking Payments Refunds Travel Disruptions Customer Service Multilingual Communication

Communication & Social Media Specialist

Accenture / Greenpeace / Folk University

Jan 2014 - Jan 2022 (8 years)

Managed online communication and customer interactions, responding to inquiries and supporting positive community engagement. Supported communication projects in international environments.

Online Communication Community Engagement Cross Cultural Communication

Market Consultant

Innovation Norway – Royal Norwegian Embassy

Jan 2009 - Jan 2014 (5 years)

Conducted analysis of Norwegian and Polish markets and prepared reports and informational materials. Cooperated with institutions and international partners, organizing projects and industry events while supporting business communication and cross-cultural cooperation.

Market Analysis Report Writing Stakeholder and Institutional Coordination Industry Events Business Communication Cross Cultural Communication Analytical Thinking

Customer Support Specialist

Nozbe

Jan 2025 - Present (1 year 6 months)

Provided customer support in Norwegian and English, helping users resolve technical and account-related issues. Created support materials, reviewed customer communication for clarity and language quality, and collaborated with product teams to improve documentation and communication processes.