Anh Phuong Tran

Managed guest reservations for individuals and groups via telephone and email, effectively up-selling rooms to maximize revenues. Ensured accurate updates on all extranet sites and provided comprehensive information to enhance the guest experience.

Served as the primary point of communication with guests, handling inquiries, bookings, and payments while educating them on park policies and wildlife. Demonstrated strong multitasking and organizational skills in daily operations, ensuring positive guest experiences.

Performed high-quality data labeling and classification for fine-tuning AI models. Improved model performances using prompt and data-driven evaluations, conducting consistency checks and error analysis on annotations.

Operated POS systems to efficiently process customer payments and receipts, providing support to customers and colleagues. Enhanced organizational and multitasking abilities during peak serving hours, contributing to a positive store experience.

Earned a Bachelor's Degree in English Language. Developed strong linguistic skills and a deep understanding of English literature and communication.

Completed a comprehensive diploma program in Hotel Operations Management. Gained expertise in various aspects of hotel administration and guest services.