Open to opportunities

Prashant Sharma

@prashantsharma10

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AI Data Specialist skilled in data annotation, quality assurance, and improving model performance.

Canada

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What I'm looking for

I seek roles focused on AI data annotation, QA, and model evaluation within collaborative teams that value accuracy, clear communication, and career growth.

I am an AI Data Specialist with hands-on experience collecting, labeling, preprocessing, and performing quality assurance on large datasets to support machine learning models. I collaborate closely with AI teams to design evaluation protocols and provide actionable feedback that improves model accuracy and data integrity.

My background includes customer-facing technical support and banking advisory roles where I managed high-volume interactions, maintained CRM records, and resolved complex issues efficiently. I bring strong analytical thinking, problem-solving skills, and advanced English proficiency to ensure clear communication and precise data handling.

I hold an MBA and a Bachelor of Arts in Entrepreneurship Management, and I have a record of contributing to operational improvements and measurable outcomes, such as increasing merchant sales and achieving high customer satisfaction scores. I’m committed to driving reliable data pipelines and enhancing AI system performance.

Experience

Work history, roles, and key accomplishments

AI Trainer & Evaluator

Outlier AI

Feb 2024 - Mar 2025 (1 year 1 month)

Collected, labeled, and preprocessed large datasets and performed data quality assurance to ensure reliable model inputs, providing evaluative feedback that improved model performance and training pipelines.

Data Annotation data preprocessing Data Quality Assurance Model Evaluation AI Evaluation Protocols

Banking Advisor

RBC (TEKsystems)

May 2024 - Oct 2024 (5 months)

Managed 70–80 client interactions daily via phone and chat, resolved complex banking issues, and used SAP, DDA, CIS, TBS, and WebUD to track and close cases while assisting with account setup and credit applications.

Customer Support SAP CIS CRM Client Relationship Management Problem Solving

Technical Support Specialist

Concentrix

Aug 2023 - May 2024 (9 months)

Provided technical support for iOS, macOS, Windows, and Beats devices to 50–60 customers daily, maintained CRM records in Core and achieved a 94.2% customer satisfaction rating through effective troubleshooting.

Technical Troubleshooting CRM iOS MacOS Windows Customer Satisfaction Ticketing

Business Developer / Courier

JoeyCo

Mar 2022 - Mar 2023 (1 year)

Researched and acquired new merchant accounts leading to a 25% sales increase, and trained new employees to streamline onboarding and operational efficiency while performing courier duties.

Business Development Sales Growth Onboarding Operations Customer Engagement

Education

Degrees, certifications, and relevant coursework

Herzing College

Master of Business Administration, Business Administration

2020 - 2022

Completed a Master of Business Administration at Herzing College with coursework focused on business administration and management from April 2020 to April 2022.