Open to opportunities

Naqash Abbasi

@naqashabbasi

Message

Detail-oriented AI Data Trainer with 5+ years of experience.

Canada

Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and opportunities for professional growth.

I am an AI Data Trainer and Operations Professional with over 5 years of experience in data annotation, quality assurance, and team leadership. My expertise lies in delivering high-accuracy datasets for machine learning models, achieving over 95% accuracy while collaborating with cross-functional teams. I excel in managing large-scale projects, optimizing workflows, and addressing edge-case labeling challenges.

In my recent role as a Freelance AI Data Trainer/Reviewer, I successfully labeled and annotated over 10,000 datasets for NLP and computer vision models, adhering to strict project guidelines. By implementing a peer-review system, I reduced rework by 20% and collaborated closely with data scientists to refine labeling standards for ambiguous cases, significantly improving model performance.

Previously, as an Operations Manager at Travel Sure Ltd. in Pakistan, I led a team of 15, managing ticketing and vendor relations for over 500 monthly clients. My negotiation skills helped reduce operational costs by 15% while maintaining SLA compliance, and I resolved 90% of customer complaints within 24 hours, boosting client retention by 30%. I am passionate about leveraging my skills to contribute to innovative projects in the AI and data domain.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer / Reviewer

Current

Freelance

Oct 2024 - Present (1 year 8 months)

Labeled and annotated over 10,000 datasets, including text, images, and audio, for NLP and computer vision models, strictly adhering to project guidelines. Achieved a 95% accuracy rate in final datasets by implementing a peer-review system, which effectively reduced rework by 20%.

LLM Training Data Labelbox CVAT Prodigy NLP Computer Vision Data Quality

Operations Manager

Travel Sure Ltd.

Aug 2023 - Present (2 years 10 months)

Led a team of 15, overseeing ticketing, itineraries, and vendor relations for over 500 monthly clients. Successfully negotiated contracts with airlines and hotels, resulting in a 15% reduction in operational costs while maintaining strict SLA compliance.

Team Leadership Operations Management Ticketing Vendor Relations Contract Negotiation SLA Customer Service Process Optimization

Enrollment Specialist

NTT Data

Apr 2023 - Present (3 years 2 months)

Processed more than 200 daily enrollments and disenrollments with exceptional 99% data-entry accuracy. Ensured efficient and precise handling of all client information.

Data Entry Administrative Support

BPO Associate

NTT Data

Jan 2020 - Present (6 years 5 months)

Resolved complex insurance inquiries by effectively utilizing medical and financial terminology. Maintained a high 95% CSAT score through diligent and empathetic customer interactions.

Customer Service Medical Terminology CSAT Problem Solving Communication

Business Development Manager

Spantronics Pvt. Ltd.

Jan 2019 - Present (7 years 5 months)

Managed key business development initiatives, focusing on strategic client acquisition and market expansion. Developed and executed plans to drive growth and achieve sales targets.

Business Development Sales Strategy Negotiation Relationship Management Market Research

Team Lead Operations

Spantronics Pvt. Ltd.

Jan 2018 - Present (8 years 5 months)

Led operational teams to ensure efficient workflow and timely project delivery. Implemented process improvements that significantly enhanced overall team productivity and output.

Team Leadership Operations Management Workflow Optimization Process Improvement Project Delivery Performance Management Mentoring

Transcriber

Touchstone Communications

Jan 2014 - Present (12 years 5 months)

Transcribed audio and video content with high accuracy, consistently meeting strict deadlines. Ensured quality and consistency in all transcribed materials, supporting various project requirements.

Transcription Video Processing High Accuracy Data Entry Quality Assurance Time Management

Education

Degrees, certifications, and relevant coursework

Punjab University

Bachelor of Arts, Political Science

Studied Political Science, gaining a comprehensive understanding of political systems and theories. The degree is recognized as the Canadian equivalent to a Bachelor's degree.