Open to opportunities

Nancy Power

@nancypower

Message

Friendly, tech-savvy professional with 8+ years in customer service.

Canada

Message

What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dedicated professional with over 8 years of experience in customer service, administration, and communications. My journey has equipped me with the skills to handle high volumes of inquiries with empathy and accuracy, ensuring that every customer interaction is a positive one. I thrive in remote environments and am committed to creating exceptional customer experiences.

In my role as Office Manager for the Conservative Party, I efficiently managed daily communications with constituents, drafted official correspondence, and maintained confidentiality while handling sensitive data. My previous experience as an Office Administrator and Market Researcher has further honed my abilities in written communication, multitasking, and using various CRM and chat-based tools. I am always eager to learn and adapt, which allows me to excel in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Conservative Party

Jan 2025 - Present (7 months)

Handled daily communication with constituents via email and phone, resolving inquiries efficiently. Drafted official correspondence, press releases, and social media content.

Email Support Phone Support Data Management Scheduling Volunteer coordination

Office Administrator

Sheldon Power Design

Jan 2023 - Dec 2024 (1 year 11 months)

Responded to client emails, followed up on inquiries, and ensured clear and prompt communication. Managed billing, expenses, and financial records with attention to detail.

Client Communication Billing Expense Management Quickbooks Account Reconciliation

Market Researcher

Trimart

Jan 2019 - Dec 2022 (3 years 11 months)

Collected and compiled data into Excel reports for monthly distribution. Maintained ongoing communication with realtors and developers to gather accurate insights.

Data Collection Data Compilation Excel Market Research Independent work

Associate Manager

Dynamite Clothing

Jan 2016 - Dec 2018 (2 years 11 months)

Provided in-store customer support and trained staff in customer service best practices. Handled complaints and resolved customer concerns professionally.

Customer Support Staff Training Customer Service Customer Engagement Retail Operations

Education

Degrees, certifications, and relevant coursework

Durham College

Diploma, Advertising

Completed a program focused on advertising principles and practices. Gained knowledge in marketing strategies, media planning, and campaign development.

Seneca College

Certificate, Cosmetic Techniques and Management

Studied cosmetic techniques and management, acquiring skills in beauty industry practices and business operations. Developed expertise in product knowledge and client relations.