Anguel Velarde
@anguelvelarde
Customer-focused service professional skilled in cash handling and efficient transaction management.
What I'm looking for
I am a customer-focused service professional with hands-on experience in high-volume retail and disaster-relief support roles. I have consistently delivered accurate transactions, welcoming front-desk service, and organized inventory management that improves customer experiences.
At El Pollo Loco and Sally Beauty I processed payments, managed appointments, conducted inventory counts, and used warehouse/point-of-sale systems to fulfill orders efficiently. I maintain attention to detail and a clean, safe workspace while collaborating with teammates to meet operational goals.
In my current role with Insight Global supporting FEMA operations, I assist disaster survivors by assessing needs, inputting data into electronic systems, managing administrative records, and gathering feedback to improve service quality. I handle customer inquiries professionally across communication channels.
I hold a high school diploma and a Google Project Management certification, and I bring strong communication, multitasking, and problem-solving skills. I seek roles where I can apply my customer service and administrative strengths to enhance operations and support team success.
Experience
Work history, roles, and key accomplishments
FEMA Disaster Caseworker
Insight Global
Sep 2024 - Present (1 year 4 months)
Assist disaster survivors in obtaining aid by assessing needs, inputting information into electronic systems, managing administrative records, and resolving inquiries to improve service delivery.
Picker / Front Desk Receptionist
Sally Beauty
Jan 2023 - Aug 2024 (1 year 7 months)
Greeted customers, managed appointments and inquiries, and executed order fulfillment using warehouse management software while conducting inventory counts to ensure accuracy.
Cashier
El Pollo Loco
Oct 2021 - Jan 2023 (1 year 3 months)
Processed customer transactions efficiently and accurately while maintaining a clean work environment and delivering exceptional customer service to improve guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Roosevelt High School
High School Diploma, General Education
High School Diploma from Roosevelt High School in Fresno, CA.
Certificate, Project Management
Completed Google Project Management certification through Google's online training program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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