angélique king

Provided end-to-end customer support for international e-commerce brands, including email handling, complaint resolution, and case follow-up. Designed support processes and delivered monthly reporting to business owners.

Provided administrative and organizational support to senior leadership, including calendar, meeting, and business travel coordination. Supported cross-functional projects in a SAP/AS400 environment.

Processed and transmitted client invoices via e-invoicing platforms and resolved rejected submissions. Liaised with attorneys, clients, and providers, maintaining records in Elite and iManage.

Managed calendars, travel coordination, and event organization for clients. Handled commercial negotiation, invoicing, tracking, and collections.

Managed online customer orders with administrative, logistical, and financial follow-up. Handled customer complaints and resolutions.

Handled vehicle orders with the parent company, preparation coordination, and registration and financing files.

Prepared national and international tender submissions with sales engineers and project managers.

Handled purchase orders, dispute management, vendor database, supplier sourcing, and purchasing dashboards.

Monitored and prepared tender responses with business engineers.

Managed client relationships alongside business engineers, including quotes, tender responses, and commercial campaigns.

Provided reception, calendar, and travel support for the sales director. Handled quotes, reporting, order entry, and dispute resolution.

Professional certification in Bilingual Assistant (English) from AFPA.

Two-year university degree (DEUG) in Law from the University of Lyon III.