Open to opportunities

Angely Marie

@angelymarie

Message

I deliver accurate data entry and customer support across logistics, food delivery, retail, and technical services.

United States

Message

What I'm looking for

I'm looking to apply my data entry, customer service, communication, and technical support skills in a career where I can resolve customer issues accurately and efficiently.

I've supported customers and maintained accurate data across Sears Roebuck, Innovel Solutions supporting Costco Logistics, GrubHub/Teleperformance, and General Motors/Teleperformance.

At Innovel Solutions, I scheduled customers, routed delivery stops, managed routing reports, monitored delivery routes, and resolved delivery-day issues by phone.

In my current OnStar Technical Support work, I resolve connectivity cases, provide email and phone support, troubleshoot vehicle and Wi-Fi issues, and work toward monthly goals.

Experience

Work history, roles, and key accomplishments

Current

OnStar Technical Support

Current

General Motors

Jan 2020 - Present (6 years 8 months)

Resolved connectivity issues in a timely manner, provided email and phone support, and met monthly goals. Troubleshot and maintained knowledge of vehicles and Wi-Fi.

Technical Support Troubleshooting Email Support Phone Support Time Management Customer Support Technical Knowledge Customer Service

Grub Hub Data Entry

GrubHub

Jan 2019 - Dec 2020 (1 year 11 months)

Managed menu items, searched restaurant information, and verified liquor licenses. Performed data entry tasks.

Data Entry Menu Management Research Time Management

Member Experience Associate

Innovel Solutions

Jan 2017 - Dec 2019 (2 years 11 months)

Supported Costco logistics member experience, ensuring daily processes and scheduling, routing, and monitoring delivery stops. Processed delivery team calls and resolved customer issues on delivery day.

Scheduling Routing Customer Support Email Support Phone Support Time Management Customer Service