At B-STOCK SOLUTIONS, I manage complex client cases through structured review and resolution processes while ensuring compliance with company procedures. I investigate lost, damaged, and delayed shipments, coordinate with carriers, and guide clients through resolution workflows.
I maintain accurate, confidential case documentation and recommend workflow improvements to enhance customer experience and operational effectiveness. I also train and mentor new team members on operational procedures and documentation standards.
At BUILD FOR FERGUSON, I managed 35–40 customer interactions daily involving order support, returns, and account inquiries. Earlier, I coordinated communication and maintained records at BRIGHT HORIZONS FAMILY SOLUTIONS, and supported customers and sales at LOFT.
