Kaylee McKenzie
@kayleemckenzie
Skilled arbitrator and mediator with a passion for conflict resolution.
United StatesWhat I'm looking for
As a skilled arbitrator, mediator, and conciliator, I have a proven track record in effectively resolving disputes across various sectors. My strong ability to facilitate negotiations and guide parties towards mutual agreements has been a cornerstone of my professional journey. I am known for my adept communication and problem-solving skills, which have enabled me to maintain impartiality in high-stakes environments. Through innovative mediation strategies, I have successfully reduced conflict resolution times and improved settlement outcomes.
Currently, I serve as a Senior Resolution Coordinator at Walmart, where I lead a team to enhance customer service efficiency by 20%. My role involves supervising daily operations, ensuring compliance with company policies, and fostering a collaborative team environment. I am dedicated to resolving customer issues swiftly and enhancing satisfaction through effective communication. My previous experiences, including roles in education and healthcare, have equipped me with a diverse skill set that I leverage to inspire curiosity and learning in others.
Experience
Work history, roles, and key accomplishments
Senior Resolution Coordinator
Walmart
Oct 2023 - Present (1 year 8 months)
Led a team to improve customer service efficiency by 20% while ensuring compliance with company policies. Supervised daily operations and resolved customer issues swiftly, enhancing satisfaction through effective communication. Assisted in projects related to fraud detection and inventory management.
Shift Lead
Pet Supermarket
Feb 2023 - Sep 2023 (7 months)
Collaborated with management to set performance goals and assess compliance with safety standards. Maintained store appearance and responded to customer inquiries, fostering a team-oriented environment to boost morale and productivity.
Two-Year-Old Teacher
Kidology Academy
Jul 2021 - Feb 2022 (7 months)
Guided two-year-olds in early childhood development, implementing creative activities to enhance cognitive and social skills. Partnered with parents to create tailored development strategies and organized thematic events to boost learning enthusiasm.
Certified Nursing Assistant
Twin Oaks Convalescent Center
Jul 2019 - Jan 2020 (6 months)
Assisted patients with daily living activities, ensuring comfort and dignity. Documented patient progress and supported residents with mobility, nutrition, and grooming needs, displaying compassion and patience.
Waitress/Cook
JJ's Pizza
Sep 2017 - Nov 2017 (2 months)
Set up dining room and collaborated with team to streamline restaurant operations. Maintained cleanliness and ensured precise food preparation and presentation while assisting in all areas of restaurant operations.
Education
Degrees, certifications, and relevant coursework
Bacon County High School
High School Diploma, General Education
2013 - 2017
Completed high school education with a focus on developing essential skills for future career opportunities. Engaged in various extracurricular activities that fostered teamwork and leadership abilities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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