KM
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Kaylee McKenzie

@kayleemckenzie

Skilled arbitrator and mediator with a passion for conflict resolution.

United States
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What I'm looking for

I seek a role that values collaboration and innovation, fostering growth.

As a skilled arbitrator, mediator, and conciliator, I have a proven track record in effectively resolving disputes across various sectors. My strong ability to facilitate negotiations and guide parties towards mutual agreements has been a cornerstone of my professional journey. I am known for my adept communication and problem-solving skills, which have enabled me to maintain impartiality in high-stakes environments. Through innovative mediation strategies, I have successfully reduced conflict resolution times and improved settlement outcomes.

Currently, I serve as a Senior Resolution Coordinator at Walmart, where I lead a team to enhance customer service efficiency by 20%. My role involves supervising daily operations, ensuring compliance with company policies, and fostering a collaborative team environment. I am dedicated to resolving customer issues swiftly and enhancing satisfaction through effective communication. My previous experiences, including roles in education and healthcare, have equipped me with a diverse skill set that I leverage to inspire curiosity and learning in others.

Experience

Work history, roles, and key accomplishments

WA
Current

Senior Resolution Coordinator

Walmart

Oct 2023 - Present (1 year 8 months)

Led a team to improve customer service efficiency by 20% while ensuring compliance with company policies. Supervised daily operations and resolved customer issues swiftly, enhancing satisfaction through effective communication. Assisted in projects related to fraud detection and inventory management.

KA

Two-Year-Old Teacher

Kidology Academy

Jul 2021 - Feb 2022 (7 months)

Guided two-year-olds in early childhood development, implementing creative activities to enhance cognitive and social skills. Partnered with parents to create tailored development strategies and organized thematic events to boost learning enthusiasm.

Education

Degrees, certifications, and relevant coursework

BS

Bacon County High School

High School Diploma, General Education

2013 - 2017

Completed high school education with a focus on developing essential skills for future career opportunities. Engaged in various extracurricular activities that fostered teamwork and leadership abilities.

Tech stack

Software and tools used professionally

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Kaylee McKenzie - Senior Resolution Coordinator - Walmart | Himalayas