Angelo Grimes

Handled consumer inquiries regarding purchases, deliveries, and product details. Managed cases and maintained consumer data in a CRM platform while coordinating with delivery partners and internal teams.

Handled customer disputes related to damages incurred during Spanish car rentals. Verified insurance coverage, coordinated with the insurance company, and managed damage-related documentation and client notifications.

Supported restaurant owners and assisted clients with questions about the electronic reservation book, app, and website. Helped with upgrade and data migration processes for the reservation system.

Handled product and procedure complaints and guided customers in selecting products. Assisted customers with order placement and payment policies, working with finance and transport/logistics departments to resolve issues.

Recruited for Salesforce roles for the DACH market and the UK. Conducted proactive search, phone screenings, candidate qualification, and created and posted job ads.

Recruited for international markets across digital marketing, sales, technical support, customer service, and quality assurance. Partnered with managers and clients, conducted screenings and HR interviews, and presented candidates with onboarding and relocation arrangements.

Mediated between international guests and partners. Handled complaints, requests, inquiries, and cancellations while providing travel advice using online IT tools.

Handled product inquiries and complaints via phone and email and ensured quality against standards and procedures. Managed social media for the project and delivered product training for the DACH market team.

Completed the General Qualification for University Entrance (Abitur) in Kaiserslautern.

Trained as a coach in plant-based nutrition, with a focus on nutrition and holistic health.

Completed training as a somatic healing practitioner with a focus on somatic healing.

Completed Foundations of Digital Marketing and E-commerce through Coursera (remote).