Angelina Balabaeva
@angelinabalabaeva
Project and operations manager at VMP Holding who coordinated internal projects across five departments.
SerbiaWhat I'm looking for
At VMP Holding, I planned and ran internal projects across Legal, Finance, Procurement, Production, and Logistics. I managed 10–15 parallel tasks for a directorate of eight, tracking work in Jira and Trello through to completion.
I built and maintained project plans, Gantt schedules, and trackers in MS Project and Notion, and shared weekly updates on status, risks, and next steps. I also used GLPI for task intake and Grafana dashboards to track progress and KPIs, escalating blockers to the right stakeholders.
At VMP Holding, I aligned requirements and documentation across teams using Notion and Obsidian, and used ChatGPT to speed up drafting. I also coordinated business trips end to end against budget and deadlines.
At KOLESO, I coordinated customer requests from logging and prioritization through resolution in Bitrix24, with follow-ups organized in Trello. Earlier, as a seasonal Sales Specialist at SUNLIGHT Brilliant and Melon Fashion Group, I supported customers through purchases and processed sales, returns, and exchanges in 1C.
Experience
Work history, roles, and key accomplishments
Project and Operations Manager
VMP Holding
Sep 2023 - Aug 2026 (2 years 11 months)
Planned and ran internal projects across 5 departments, managing 10–15 parallel tasks at a time in Jira and Trello. Built and maintained project plans, Gantt schedules and trackers in MS Project and Notion, reporting status and risks to stakeholders.
Sales Specialist
Melon Fashion Group
Jun 2022 - Aug 2022 (2 months)
Guided customers from first contact to purchase while meeting store targets. Processed sales, returns and exchanges in 1C with accurate cash handling.
Junior Service and Project Coordinator
KOLESO
Sep 2021 - May 2022 (8 months)
Coordinated 20–40 requests per day end to end, logging, prioritizing and tracking each to resolution in Bitrix24. Planned scheduling and hand-offs between customers and specialists, escalating blockers and following up until closed within SLA.
Sales Specialist
SUNLIGHT Brilliant
Jun 2021 - Aug 2021 (2 months)
Guided customers from first contact to purchase while meeting store targets. Processed sales, returns and exchanges in 1C with accurate cash handling.
Education
Degrees, certifications, and relevant coursework
NUST MISIS
Certificate of Advanced Professional Training, Project Management
2022 - 2024
Certificate of Advanced Professional Training in Project Management from NUST MISIS from September 2022 to August 2024.
NUST MISIS
Professional Retraining Diploma, Project Management
2022 - 2024
Professional retraining diploma in Project Management (second qualification), including SQL, from NUST MISIS from September 2022 to August 2024.
NUST MISIS
Certificate of Advanced Professional Training, Social Media Promotion
2022 - 2024
Certificate of Advanced Professional Training in Social Media Promotion from NUST MISIS from September 2022 to August 2024.
NUST MISIS
Bachelor's Degree, Translation and Translation Studies (Linguistics)
2020 - 2024
Bachelor's degree in Translation and Translation Studies (Linguistics) from NUST MISIS, Moscow, from 2020 to 2024.
University of Cambridge
Cambridge English Certificate (ESOL International), English Language
Cambridge English Certificate (ESOL International) at CEFR B2 level, with Speaking at C1, obtained in May 2019.
Availability
Location
SerbiaAuthorized to work in
Salary expectations
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