Open to opportunities

Angelica Johnson

@angelicajohnson

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I am a Senior UX researcher specializing in mixed-methods research for complex, rule-driven B2B and B2C systems.

Zimbabwe

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What I'm looking for

I seek senior UX research roles leading mixed-methods studies on complex, rule-driven systems, collaborating cross-functionally to influence product strategy, scale research ops, and deliver actionable user-centered outcomes.

I am a user researcher with 8+ years of experience across B2B and B2C sectors, specializing in mixed-methods research for complex, rule-driven systems. I focus on uncovering pain points, validating system logic, and delivering actionable, user-centered solutions.

At Deloitte and IBM I led research for mission-critical federal and enterprise products, designing and executing interviews, surveys, diary studies, usability tests, benchmarking, and A/B testing. I synthesize findings into personas, journey maps, rule validation frameworks, and interactive guides to support MVP rollouts and strategic decisions.

I partner closely with product managers, developers, and stakeholders to advocate for users in Agile ceremonies, scale research through centralized repositories, and communicate insights through story-driven reports and workshops. I bring strong analysis, stakeholder engagement, and a track record of turning research into measurable product outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Lead UX Researcher

Current

Deloitte

May 2024 - Present (1 year 3 months)

Led UX research for TSA’s FAST application and federal mission-critical systems, designing mixed-method studies to validate workflows, duty rules, and system logic and supporting MVP rollout. Synthesized findings into personas, journey maps, and rule validation frameworks to drive user-centered decisions in Agile PI Planning.

Mixed Methods Research Usability Testing Journey Maps Agile Collaboration

Senior UI/UX Researcher

IBM

Oct 2022 - May 2024 (1 year 7 months)

Designed and executed generative and evaluative research to influence product strategy and interface design, delivering journey maps and story-driven research readouts. Built and maintained a centralized research repository to scale insights and reduce duplicated effort across teams.

Evaluative Research Usability Testing Research Repository (Dovetail Notion)Journey Maps Stakeholder Engagement Product Strategy

Lead User Researcher

Bigtincan Holdings LLC

Jan 2020 - Oct 2022 (2 years 9 months)

Scoped and led full-cycle qualitative and quantitative research to guide B2B product development, producing journey maps, personas, and usability summaries. Collaborated with cross-functional teams to prioritize research and optimize workflows for product decisions.

Qualitative Research Quantitative Research Journey Maps Personas Usability Testing Prioritization

User Researcher

Point Pickup Technologies

Nov 2018 - Dec 2020 (2 years 1 month)

Conducted user interviews, task analyses, and usability tests for logistics and scheduling tools, delivering actionable insights through reports and stakeholder workshops. Advocated for user needs in agile cycles and facilitated iterative testing and redesign of driver and dispatcher applications.

User Interviews Task Analysis Usability Testing Logistics UX Reporting