Open to opportunities

Gianna M

@giannam

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UX researcher translating mixed-methods insights into actionable recommendations for cross-functional teams.

Zimbabwe

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What I'm looking for

I’m looking to lead end-to-end mixed-methods user research, partner closely with product and design, and turn rigorous findings into clear, actionable recommendations that improve usability, accessibility, and decision-making.

I’m a UX Researcher with 3 years of experience planning and moderating mixed-methods research to uncover user needs and translate findings into actionable design recommendations for cross-functional stakeholders. I’ve worked across the full product lifecycle—from early discovery through usability testing and validation—co-leading research across multiple projects and engaging 153 users to drive informed decisions.

I independently devised a data-coding and analysis framework adopted across projects, reducing analysis time by ~40% and quality review time by 50% while improving transparency and traceability. Previously, as a Human Factors Research Analyst, I analyzed task success rates, root causes, and subjective feedback from human factors studies and conducted 12 QA reviews of FDA-submitted usability reports to identify data inconsistencies, unclear conclusions, and formatting issues—ultimately improving report accuracy and clarity.

Experience

Work history, roles, and key accomplishments

Current

User Researcher

Current

Root Cause Insights

Jul 2025 - Present (9 months)

Co-led mixed-methods research across 5 projects, engaging 153 users through interviews, usability testing, and validation. Built a data-coding and analysis framework adopted across projects, reducing analysis time by ~40% and improving transparency/traceability while cutting quality review time by ~50%.

Mixed Methods Research User Interviews Usability Testing Data Coding Frameworks Thematic Analysis Reporting

Human Factors Research Analyst

Drexel University

Apr 2024 - Jul 2025 (1 year 3 months)

Analyzed task success rates, root causes, and subjective feedback from human factors studies, delivering findings through reports and design presentations to cross-functional stakeholders. Conducted 12 QA reviews of FDA-submitted usability reports, identifying data inconsistencies, unclear conclusions, and formatting issues to improve accuracy and clarity.

Human Factors Research Task Analysis Root Cause Analysis FDA Usability QA Review Research & Documentation

Associate Experience Designer

EPAM Continuum

Apr 2023 - Sep 2023 (5 months)

Owned UX design for 59 mobile and 101 desktop screens for an iOS/web healthcare application, ensuring WCAG AA compliance. Iterated designs based on usability testing and stakeholder feedback, with 78% of core functionality taken into development, and performed competitive analyses to identify UX patterns and opportunities.

UX Design Figma FigJam Usability Testing Responsive Design React Native Competitive Analysis

Education

Degrees, certifications, and relevant coursework

Drexel University

Bachelor of Science, User Experience & Interaction

2020 - 2025

Bachelor of Science in User Experience & Interaction at Drexel University. Applied UX principles and human-factors research methods through coursework and reports for cross-functional stakeholders.