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Angelica Diaz

@angelicadiaz

Salesforce Business Analyst at Alexandra Lozano Immigration Law PLLC who contributed to replacing Litify with Salesforce Sales Cloud.

Colombia

Message

At Alexandra Lozano Immigration Law PLLC, I contributed to an end-to-end Salesforce Sales Cloud implementation replacing Litify. I worked across discovery, configuration, data migration, testing, deployment, and user adoption.

I led discovery sessions with teams across Marketing, Legal, Operations, and Finance, then documented process maps, business rules, and gaps. I also configured Salesforce, supported integration testing and Go-Live, and created user guides and training materials.

Experience

Work history, roles, and key accomplishments

Business Analyst III (Salesforce)

Alexandra Lozano Immigration Law PLLC

Feb 2024 - Jun 2026 (2 years 4 months)

Contributed to an end-to-end Salesforce Sales Cloud implementation replacing Litify, covering discovery, configuration, data migration, testing, deployment, and adoption. Led discovery sessions, wrote user stories, configured Salesforce, and supported UAT and Go-Live.

Salesforce Sales Cloud Requirements Gathering Process Mapping User Stories Acceptance Criteria Data Migration Data Loader SOQL Integration Testing UAT Agile Scrum Jira Confluence Lucidchart Salesforce Journey Builder Reports Dashboarding Flow

Administrative Analyst

Compañía Mundial de Seguros

Jun 2022 - Feb 2024 (1 year 8 months)

Supported commercial operations for approximately 30 direct sales points, coordinating openings, relocations, and closures with Legal, Marketing, Finance, and Procurement. Analyzed Salesforce CRM improvement needs and monitored sales and expense KPIs.

Salesforce KPI Monitoring Process Improvement Stakeholder Coordination Supplier Management Lease Negotiation

Operational Analyst

Asistémyca SAS

Jul 2021 - Jun 2022 (11 months)

Coordinated certification and recertification of over 1,000 insurance intermediaries, validating documentation, eligibility, and training completion for regulatory compliance.

Certification Management Regulatory Compliance Document Validation training coordination