Wilmer Ramirez
@wilmerramirez
I streamline bilingual immigration intake, evidence gathering, and client operations.
ColombiaWhat I'm looking for
I've supported Abogada Alexandra Immigration Law through Quetzal International Services, managing high-volume bilingual client communications for VAWA, U/T visa, consular processing, and removal cases.
I accelerate intake and evidence collection, review urgent RFE and NTA inquiries for critical deadlines, coordinate appointments and payment schedules, and maintain client trust without providing legal advice. I use Salesforce (Litify), Jira, USCIS portals, and EOIR tools to keep case information accurate and urgent matters moving.
Before legal operations, I managed remote technical recruiting for U.S. roles at Aprilios LLC and delivered high-volume customer support in a metrics-driven e-commerce environment.
My earlier energy-sector career included directing software implementation initiatives at Weatherford, leading technical teams, managing major oil and gas accounts, and securing $7M in commercial contracts. I bring operational maturity, bilingual communication, and a calm, practical approach to complex client-facing work.
Experience
Work history, roles, and key accomplishments
Bilingual Legal Client Experience Specialist
Quetzal International Services - Abogada Alexandra Immigrati
Oct 2023 - Jun 2026 (2 years 8 months)
Managed high-volume client communications and intake for immigration cases, including VAWA, U/T visas, and consular processing. Handled RFE and NTA inquiries, coordinated payment schedules, and utilized Salesforce and Jira for case management.
Education
Degrees, certifications, and relevant coursework
Harvard University
Non-degree, Computer Science
Currently enrolled in CS50's Introduction to Programming with Python.
Atlantis University
Bachelor of Science, Business Administration and Management
Bachelor of Science in Business Administration and Management from Atlantis University in Miami, FL.
Colegio Universitario Francisco de Miranda
Associate Degree, Computer Science
Associate Degree in Computer Science from Colegio Universitario Francisco de Miranda in Caracas, Venezuela.
University of Pennsylvania
Non-degree, Law
Completed coursework in U.S. immigration law and an introduction to American law.
DeepLearning.AI
Non-degree, Artificial Intelligence
Completed the AI Python course.
Vanderbilt University
Non-degree, Artificial Intelligence
Completed coursework in prompt engineering and generative AI for leaders.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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