Angeles Torres
@angelestorres
Client implementation and benefits administration professional at UnitedHealthcare Group who implemented clients into COBRA and benefits systems.
NicaraguaWhat I'm looking for
At UnitedHealthcare Group, I implemented new clients into COBRA and benefits systems, aligning setup with business requirements and compliance needs.
I managed 40+ large accounts, including airline and state-agency clients, and resolved escalated inquiries with a focus on accurate, timely, compliant service.
I also coordinated process improvements and trained staff on systems, procedures, and client service protocols.
At SHPS, I supported COBRA compliance, system updates, open enrollment implementation, and client documentation. I created training materials, coached staff, and assisted with new product development, testing, and deployment.
Experience
Work history, roles, and key accomplishments
Implemented new clients into COBRA and benefits systems, managed 40+ large accounts, resolved escalations, and improved workflows.
Training and Document Specialist / Senior Customer Service Representative
SHPS
Sep 2001 - Dec 2007 (6 years 3 months)
Handled client escalations, coordinated monthly reporting, supported compliance, and created training materials.
Education
Degrees, certifications, and relevant coursework
University of Kentucky
Seminar, Tax
Attended a tax seminar at the University of Kentucky in 2022.
MacArthur High School
High School Diploma, General Studies
Graduated from MacArthur High School in Houston, Texas in 1993.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Angeles?
You can contact Angeles and 90k+ other talented remote workers on Himalayas.
Message AngelesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
