Aries Rivas

I've supported customer operations at Powerplacing, Combined, a Chubb Company, and Concentrix, coordinating service requests, customer communication, scheduling, and documentation.

At Powerplacing, I served as a primary customer contact across phone, email, and text while coordinating commercial and residential appointments with community managers, property managers, internal teams, and field personnel. I maintained service-request records to support continuity and timely project execution.

At Combined, a Chubb Company, I identified at-risk policyholders, developed retention strategies, resolved complex account inquiries, and recorded transactions in CRM systems.

As a Program Ready Trainer Apprentice at Concentrix, I supported onboarding, facilitated training on product knowledge and sales processes, and created job aids and process documentation. I'm bilingual in English and Spanish and am completing a Bachelor of Arts in Psychology.