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Angeles Leonor Rivera

@angelesleonorrivera

Healthcare administrative specialist at WELLS ONYX who supported IDR cases through case research and careful documentation review.

United States
Message

At WELLS ONYX, I supported healthcare Independent Dispute Resolution cases by reviewing case information and supporting documentation for accuracy, completeness, and consistency. I conducted research to support attorneys, maintained confidential digital case files, and helped keep time-sensitive case records organized.

In my Private Practice, I conduct psychological evaluations and prepare reports based on assessment results and client information. I also develop individualized intervention plans, maintain confidential records, and organize courses and training workshops on psychological and developmental topics.

Experience

Work history, roles, and key accomplishments

WO

Healthcare Dispute Resolution & Administrative Specialist

Wells Onyx

Sep 2022 - Sep 2026 (4 years)

Supported healthcare Independent Dispute Resolution (IDR) cases by reviewing case information and documentation for accuracy and completeness. Conducted case research and documentation review to support attorneys in evaluating healthcare dispute cases and completing time-sensitive assignments.

Asurion logoAS

Bilingual Technical Support Agent

Dec 2020 - May 2022 (1 year 5 months)

Provided bilingual English/Spanish technical support by phone for smartphones, tablets, connected devices, and applications in a high-volume call center environment. Diagnosed and resolved technical issues involving device setup, software configuration, connectivity, passwords, and account support.

LR

Commercial Assistant & Customer Service Administrator

Luxury Rentals

Jun 2018 - Dec 2020 (2 years 6 months)

Managed customer information, reservations, payments, and administrative processes for a short-term rental operation. Provided bilingual English/Spanish customer support and managed property listings through Airbnb and other digital platforms.

Education

Degrees, certifications, and relevant coursework

BP

Bachelor of Arts in Educational Psychology

Bachelor of Arts, Educational Psychology

Completed a Bachelor of Arts in Educational Psychology in 2021.

HD

High School Diploma

High School Diploma

Completed high school in 2017.

Tech stack

Software and tools used professionally

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