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Angela VrK

@angelavrk

Supervisor at Specsavers, supporting patients with lens dispensing, pre-screening examinations and their clinic experience.

United Kingdom

Message

At Specsavers, I listen to patients, explain suitable products and offers, dispense lenses, and carry out pre-screening examinations. I also support patients with collections and check frame fit and comfort.

As Store Manager at Scrivens Opticians & Hearing Care, I managed store operations and staff, including recruitment, training, scheduling, and performance reviews. Before that, I was General Manager at ZIZZI RESTAURANT and Retail Sales Manager at CENTRAL PERKS, with responsibilities spanning team supervision, customer service, and sales.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Specsavers

Sep 2021 - Present (5 years 1 month)

Provided excellent customer service and advice on suitable products and offers while understanding NHS procedures. Dispensed lenses, carried out pre-screening examinations, and supported patients with collections.

Customer Service Dispensing Pre screening NHS Procedures Retail

Store Manager

Scrivens Opticians & Hearing Care

Jun 2023 - Sep 2023 (3 months)

Managed daily store operations, ensuring excellent customer service and achievement of sales and performance targets. Led, coached, and developed a team of optical and retail colleagues to deliver high standards of patient care.

Store Management Team Leadership Recruitment Training Financial Control Compliance

General Manager

Zizzi Restaurant

Oct 2019 - Aug 2021 (1 year 10 months)

Recruited, trained, and supervised staff while ensuring compliance with licensing, hygiene, and health and safety legislation. Handled customer enquiries, prepared staffing and sales reports, and assessed profitability.

Staff Management Training Compliance Customer Service Sales Reporting Profitability Analysis

Retail Sales Manager

Central Perks

Sep 2017 - Nov 2019 (2 years 2 months)

Managed customer calls and resolved service issues professionally. Explained products and services, demonstrated product use, and contacted customers to persuade them to purchase merchandise.

Customer Service Sales Communication Skills Database Management Word Processing