Angela Tapping

Coordinated private and NHS theatre bookings, balancing patient requirements, consultant availability, and theatre capacity. Managed booking workloads, supported and cross-trained colleagues, and created resources to improve process consistency.

Managed a caseload of 60-100 patients, coordinating end-to-end treatment pathways in a regulated clinical environment. Oversaw pricing, invoicing, and payment processing via Salesforce, and coordinated clinical diaries across multidisciplinary teams.

Operated folding, guillotine, drilling, stitching, and shrink-wrapping equipment and completed hand-finishing work. Worked from job bags and verbal instructions, sorted and packed finished work, and supported colleagues across factory processes.

Coordinated client admissions, assessments, and discharges in a residential recovery setting, ensuring compliance with regulatory standards. Conducted risk assessments, managed bookings and financial administration using Kipu and Sirvoy, and implemented COVID-19 safety protocols.

Oversaw daily production operations, workflow, stock availability, and hygiene and safety standards. Supervised production assistants and kitchen staff, coordinated deliveries and client orders, and maintained compliance documentation and product traceability.

Delivered personal care, medication support, and daily living assistance within clients' homes, maintaining accurate documentation and individual care plans.

Entered production and test data using the Adept system and worked on carbon-based component processing and assembly. Completed manual testing, visual measurement using a Shadowgraph, torque-wrench assembly, packing, and paper certificates of conformity.

Operated folding machinery independently and with assistants, following job bags and production instructions. Sorted, stacked, banded, boxed, and palletised finished print work and supported other factory machinery and finishing processes.

Provided reception and administrative support in a business environment.

Assisted in kitchen operations and provided waitressing services.

Completed an NVQ Level 6 Diploma in Health and Social Care Management.

Completed an NVQ Level 5 Diploma in Leadership for Health and Social Care.

Completed an NVQ Level 3 in Health and Social Care.

Completed a Diploma in Criminology and Psychological Studies.

Completed a Certificate in Legal Studies.

Completed an NVQ Level 2 Apprenticeship in Print and Print Finishing, with City & Guilds certificates.

Completed an NVQ Level 3 Advanced Apprenticeship in Print and Print Finishing, with City & Guilds certificates.