Angela Sierra

I've managed institutional client relationships across fintech, investment funds, and financial services in Europe and Latin America. At Allfunds Bank, I owned 50+ accounts across six countries, reduced processing delays by 30%, and supported Brazil market entry by onboarding 15+ clients in its first year.

At FE fundinfo, I managed retention, renewals, escalations, and upsell for 30+ institutional clients across four countries. I improved data completeness by 20% and reduced issue-resolution time by 15% by identifying churn signals early and coordinating cross-functional action.

I've also led post-onboarding partnerships at Open Finance Institute, building executive relationships with financial institutions, fintechs, and regulators while running QBRs and engagement campaigns. In my current role at ESVS, I coordinate international stakeholders, monitor account health, and build playbooks, SOPs, and automated processes for distributed teams.

I bring hands-on experience translating operational data into business outcomes, managing complex escalations, and creating scalable client-service processes where none exist. I work fluently in Spanish, English, French, and Portuguese.