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Angela Murillo

@angelamurillo

Operations Director at Puttshack UK, accountable for a £24m multi-site business and involved in 11 venue openings.

At Puttshack UK, I held full P&L accountability for a multi-site leisure business generating approximately £24m annually. I worked with senior venue teams to identify trading opportunities while protecting margins, labour productivity and guest experience.

Across Puttshack UK and earlier roles, I contributed to 11 venue openings in the UK and US, translating growth plans into operating models, site requirements and launch plans. At M Restaurants, I joined the founding team through business planning, site development and launch.

Experience

Work history, roles, and key accomplishments

Director of Operations

Puttshack UK

Jun 2023 - Jun 2026 (3 years)

Held full P&L accountability for a £24m multi-site leisure business, leading senior venue teams and approximately 300 employees. Drove revenue growth, cost control, and guest experience improvements across locations.

P&L management Revenue Strategy Cost Control Guest Experience NPS Zendesk Google Reviews Digital Ordering Event Proposals Labor Management Forecasting Scorecards Cross functional Leadership

Head of Operational Development

Puttshack UK

Jan 2020 - Jun 2023 (3 years 5 months)

Designed Puttshack's scalable operating model across the UK and US, integrating guest journey, technology-enabled play, F&B, staffing, and service design. Coordinated cross-functional teams for new venue openings and developed commercial and operational opening plans.

Operating Model Design Guest Journeys F&B Service Design Project Management New Openings Cross functional Coordination CapEx OpEx Site Economics Training Recruitment Onboarding

Head of Operations

Social Entertainment Ventures

Sep 2015 - Jan 2020 (4 years 4 months)

Led operations and concept development across Bounce, Puttshack, and Hijingo, supporting growth of customer-led leisure formats. Established repeatable launch and operating processes to evolve early-stage concepts into multi-site businesses.

Operations Management Concept Development Guest Experience Hospitality Events Operating Model Launch Process Financial Control

Operations Manager

Social Entertainment Ventures

Jul 2015 - Sep 2016 (1 year 2 months)

Managed day-to-day operations for a high-volume hospitality and entertainment venue, including food & beverage service, events, people leadership, labour deployment, financial controls, guest experience, and operating standards.

Operations Management F&B Service Events People Leadership Labor Allocation Financial Control Guest Experience operating standards

Finance Manager

M Restaurants

Sep 2014 - Jul 2015 (10 months)

Joined the founding team of M Restaurants from business planning and site development through construction, pre-opening mobilisation, and launch. Owned budgets, reporting, cost control, and financial planning while coordinating pre-opening responsibilities.

Financial Planning Budgeting Cost Control Reporting Project Planning Supplier Coordination Recruitment Systems Implementation Operational Readiness

HR Administrator & EA to COO and CPO

Gaucho Restaurants

Jan 2012 - Jan 2014 (2 years)

Supported the COO and CPO while managing HR administration, recruitment coordination, onboarding, employee records, and senior leadership support across a premium, high-volume restaurant group.

HR Administration Recruitment coordination Onboarding Employee Records Executive Support