Open to opportunities

Angela Kayan

@angelakayan

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Results-driven Customer Solutions Specialist with 10 years of experience.

Canada

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What I'm looking for

I seek a dynamic role where I can leverage my skills in client engagement and project management, contributing to a collaborative team environment that values innovation and growth.

I am a results-driven professional with a decade of experience in relationship management and project execution. My expertise lies in leveraging technology to streamline processes, enhance client engagement, and analyze data to improve satisfaction. I pride myself on being a strong communicator and mentor, focused on optimizing sales and admissions.

Throughout my career, I have consistently surpassed performance metrics and contributed to team success. At Clio, I achieved 106% of my target in my first month as a Sales Development Representative by effectively qualifying and nurturing inbound leads. My experience at Intact Insurance further honed my skills in managing complex claims processes while providing exceptional customer service.

My background in various roles, including Account Executive and Office Administrator, has equipped me with a diverse skill set that includes project management, client engagement, and data analytics. I am passionate about fostering community connections and driving business success through innovative strategies.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Clio - Cloud Based Legal Technology

Nov 2023 - Present (1 year 6 months)

Skilled in qualifying inbound leads and driving sales to help clients access affordable legal services. Surpassed ramp quota in the first month, achieving 106% of target by effectively qualifying and nurturing inbound leads using CRM tools like Salesforce.

Lead Qualification Salesforce CRM Tools Sales Strategy Client Engagement

Claims Representative

Intact Insurance

Sep 2023 - Nov 2023 (2 months)

Expertise in managing auto and property claims, recognized for employing empathy to navigate complex claims processes. Managed approximately 70 inbound calls daily while providing exceptional customer service and mentoring new hires.

Claims Management Customer Service Empathy Mentoring

Office Administrator

WSP Canada Inc.

Jul 2022 - Sep 2023 (1 year 2 months)

Results-driven facilities management support for multiple offices across Western Canada. Assisted in large office relocations and coordinated logistics, enhancing client interactions and delivering exceptional business support.

Facilities Management Logistics Coordination

Real Estate Assistant

Lisa Macintosh Team

Jan 2022 - Jun 2022 (5 months)

Expertise in driving marketing initiatives, managing client communications, and coordinating property showings. Led social media management, achieving a 61% increase in followers and organized successful community events.

Client Communication Social Media Management Event Coordination

Account Executive

NGEN Communications

Feb 2021 - Jan 2022 (11 months)

Skilled in developing tailored marketing strategies and analyzing campaign performance. Promoted from Account Coordinator after four months, managing a $45,000 budget for a regional radio advertising campaign.

Marketing Strategy Campaign Analysis Client Relationship Management Budget Management Content Creation

Branch Administrator

HollisWealth Cattelan Private Wealth Counsel

Sep 2019 - Oct 2020 (1 year 1 month)

Delivered critical support to Investment Advisors, optimizing portfolio management of over $80 million in client assets. Organized high-profile client appreciation events, contributing to increased client retention.

Portfolio Management Reporting

Human Resources Assistant

York University

Sep 2018 - Feb 2019 (5 months)

Provided administrative assistance to the HR department, managing recruitment processes and improving HR data management. Assisted in prescreening over 200 applicants, ensuring a streamlined recruitment process.

Recruitment Administrative Assistant Data Management Interview Coordination

Office Administrator

Infrastructure Ontario

Jul 2016 - Jul 2018 (2 years)

Skilled in providing administrative support for infrastructure projects, managing documentation, and assisting with budgeting. Coordinated project schedules and communications to ensure smooth collaboration.

Administrative Support Project Coordination Documentation Management Budgeting Communication

Education

Degrees, certifications, and relevant coursework

York University

Certificate, Digital Marketing

Completed a certificate program in Digital Marketing, focusing on the latest trends and strategies in online marketing, social media engagement, and data analytics to enhance brand visibility and client engagement.

George Brown College

Diploma, Hotel Management

Earned a diploma in Hotel Management, covering essential aspects of hospitality management, including operations, customer service, and business administration within the hotel industry.