Open to opportunities

Angela Jung

@angelajung

Message

Dedicated small business owner with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values customer service and operational excellence, where I can leverage my experience to contribute to a team.

I am a passionate small business owner and operator with over 20 years of experience in managing my own cleaning service. My journey began in 2002 when I founded AJ’s Cleaning, where I have honed my skills in financial management, customer service, and operational efficiency. I take pride in maintaining high standards and ensuring that my clients receive the best service possible.

Throughout my career, I have developed a strong ability to manage work schedules, maintain records, and oversee budgets. My attention to detail allows me to perform thorough inspections and maintenance activities, ensuring that all equipment is in top working order. I am committed to continuous improvement, often recommending enhancements to services and processes based on customer feedback.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Oat Tech

Jan 2015 - May 2016 (1 year 4 months)

Provided comprehensive administrative and operational support. Utilized strong organizational and time management skills to ensure efficient daily workflow and task completion.

MS Office Word Excel Time Management Organizational Skills

Customer Service Representative

Black Hills Gold by Coleman

Mar 2000 - May 2002 (2 years 2 months)

Engaged with customers via telephone and in-person to provide product information, process orders, and resolve complaints effectively. Maintained meticulous records of all customer interactions and transactions, including inquiries, complaints, and actions taken.

Customer Service Problem Solving Communication Data Entry Payment Processing Conflict Resolution

Owner/Operator

AJ’s Cleaning

Jan 2002 - Present (23 years 5 months)

Managed all aspects of a small business, including planning work schedules, maintaining financial records, and overseeing equipment. Performed essential financial tasks such as cost estimation, budget management, and comprehensive bookkeeping.

Financial Management Budgeting Bookkeeping Inventory Management Time Management Organizational Skills

Education

Degrees, certifications, and relevant coursework

Western Dakota Technical Institute

Associate of Applied Science, Accounting

Grade: 3.88 GPA

Completed an Associate of Applied Science degree in Accounting. Gained foundational knowledge in financial principles, bookkeeping, and tax preparation relevant to business operations.