Angela Collado

Lead housekeeping operations for a 5-star hotel, managing events and staff to meet brand standards and achieve operational objectives. Implemented training and supervision programs to improve service quality and guest satisfaction.

Managed housekeeping teams and enforced Motel One quality and cleanliness standards across property operations. Conducted staff training, scheduling, and coordination with maintenance and reception.

Supervised cleaning quality and supported housekeeping leadership, including personnel training and daily operational oversight to maintain guest satisfaction.

Organized housekeeping department, assigned daily tasks, coordinated with maintenance and reception, and handled client requests to ensure service excellence in a boutique 4-star hotel.

Cleaned and supervised luxury apartments, managed VIP and suite preparation, conducted training for new hires and ensured high standards for guest stays.

Managed breakfast service operations, handled ordering and inventory, trained staff, and maintained high guest satisfaction during service.

Cursando formación en Coaching de Equipos EDPyN Level 2 con certificación ICF y ASESCO; formadora de equipos en coaching aplicada a Housekeeping para alcanzar objetivos según estándares de cadena.

Certificado profesional en gestión integrada de recursos humanos con enfoque en selección, formación, desarrollo y gestión administrativa de RR.HH.

Formación dirigida a la capacitación para impartir formación y desarrollar el potencial de las personas en entornos laborales.

Certificación superior para gobernantas de hotel con formación en gestión de habitaciones, supervisión de limpieza y coordinación de personal.

Curso sobre liderazgo y dirección de equipos enfocado en organización, asignación de tareas y coordinación interdepartamental.