Laura sandoval

Managed third-party booking sites, handled complaints and refund/cancellation investigations, and created informative guest communications to improve service response and satisfaction.

Handled guest calls and messages, managed reservations, payments and modifications, and resolved guest inquiries, complaints and service requests in a remote support role.

Supported accounting operations by supervising employee entries, scheduling and coordinating meetings for accounting leadership, and approving corporate credit card changes.

Led front desk operations including guest check-ins/outs and payments, supervised housekeeping and maintenance work orders, and conducted quality inspections to ensure service standards.

Monitored housekeeping task completion and performed scheduled and random room checks to ensure cleanliness and quality standards were met across properties.

Completed a data-focused course or program (details unspecified) related to data handling.

Completed technical studies and Excel systems courses focused on data management and formulas and functions.

Undertook web development studies covering technical skills and development fundamentals.

Completed a professional advanced level photography course focused on integral photographic techniques.

Completed an auxiliary flight attendant (TCP) training course covering safety and service procedures.