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Angela Almeida

@angelaalmeida

Client Relationship Manager at Marken LLP who rewired Salesforce workflows and enabled adoption across eight branches.

At Marken LLP, I rewired Salesforce intake logic and formalized booking workflows to bring consistency to case handling across national teams. I also mobilized adoption across eight branches with scenario-based guides and remote enablement sessions requested by senior leadership.

I’ve delivered measurable account growth at celito Communications, where I produced a $27K monthly revenue lift through account repositioning, contract optimization, and value recovery at renewal milestones. At B. Good LLC, I helped increase sales by 5% in the first month and sustained 20% of baseline sales during COVID-19 disruptions.

Earlier, at Sodexo, I increased annual revenue from $1.5M to $1.8M through prospecting, client engagement, and negotiation. I’ve also managed campus catering and event operations at Aramark, including supervising six direct reports and securing a 5% monthly revenue surplus across three consecutive cycles.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Marken LLP

May 2023 - Present (3 years 5 months)

Commanded end-to-end shipment operations for global clinical accounts, verifying booking accuracy from intake to invoicing and anchoring each order to turnaround benchmarks. Launched real-time escalation pathways and structured client engagement around onboarding and site rollout.

Salesforce CRM Systems Logistics Operations Compliance Frameworks Escalation Resolution Onboarding and enablement Technical Workflows Multi Site Systems Integration

Senior Client Success Manager

Celito Communications

Feb 2021 - May 2023 (2 years 3 months)

Produced a $27K monthly revenue lift through account repositioning, contract optimization, and strategic value recovery at renewal milestones. Directed core client success operations, assigning inbound accounts, approving contracts and quotes, and anchoring escalation response across all service tiers.

Client Development And Retention Revenue Planning Contract Lifecycle Management Salesforce CRM Systems Escalation Resolution Strategic Pricing KPI Driven Client Planning

Regional Sales & Marketing Manager

B. Good LLC

Jan 2020 - Jul 2020 (6 months)

Drove sales performance and brand presence across Raleigh, Durham, and Chapel Hill by forging municipal, nonprofit, and campus partnerships that unlocked regional catering opportunities. Elevated sales by 5% within the first month and sustained 20% of baseline sales during COVID-19 disruptions.

Sales Marketing ZoomInfo Monkey Media CRM Campaign Management Partnership Development COVID 19 Response

Catering Sales & Event Manager

Aramark

Sep 2018 - Jul 2019 (10 months)

Administered high-volume campus catering operations, supervising six direct reports and coordinating across culinary, administrative, and event execution teams. Secured a 5% monthly revenue surplus across three consecutive cycles by refining order flow and enhancing vendor coordination.

Catering Operations Event Management Team Leadership Vendor coordination Revenue Growth Client Delivery Standards

Catering Sales & Event Manager

Sodexo

Jan 2011 - Dec 2017 (6 years 11 months)

Increased annual revenue from $1.5M to $1.8M through outbound prospecting, on-site engagement, and direct negotiation across institutional and private clientele. Coordinated full-site service for 16,000 attendees at a multi-venue homecoming event and produced a $65K executive program.

Catering Operations Event Management Outbound Prospecting Negotiation Vendor Management Budget Management Team Leadership