Anelisa Mathanzima
@anelisamathanzima
Highly organized support professional with expertise in operational efficiency.
What I'm looking for
I am a highly organized and analytical support professional with over two years of experience in remote-first environments. My journey has equipped me with the skills to deliver operational and strategic support in fast-paced teams, particularly in the B2B SaaS and financial services sectors. I have a proven ability to assist enterprise sales and service teams by managing data, streamlining workflows, and leveraging AI tools to enhance productivity.
At Amazon, I have honed my skills as a CSNA Associate, where I moderated and managed content, resolved complex moderation issues, and collaborated with various departments to ensure smooth workflows. My role has allowed me to utilize AI and automation tools effectively, increasing task throughput and consistency. I pride myself on my adaptability and strong communication skills, which have been essential in maintaining client relationships and coordinating internal efforts.
Experience
Work history, roles, and key accomplishments
CSNA Associate
Amazon
Jul 2021 - Present (3 years 11 months)
Moderated and managed content in line with organizational policies, supporting business integrity across platforms. Resolved complex moderation issues and collaborated with internal departments to coordinate workflows efficiently.
Virtual Customer Service Associate
Amazon
Oct 2020 - Jun 2021 (8 months)
Handled high-volume customer service queries across multiple channels, providing empathetic resolutions. Logged and updated client data accurately using internal CRM systems.
Filing Clerk
Tau Phalane Incorporated
May 2018 - Jun 2018 (1 month)
Optimized filing systems, reducing document retrieval time by restructuring physical and digital archives. Performed administrative tasks including mail handling and scheduling.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Laws, Law
2017 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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