Aneesa Banu s
@aneesabanus
Organized banking professional specializing in customer service and branch operations.
IndiaWhat I'm looking for
I am an organized banking professional with experience as an Assistant Manager - Service Delivery and Customer Service Officer, focused on delivering exceptional customer experiences.
I generated repeat business through exceptional customer service, monitored cash intake and deposits to improve accuracy and reduce discrepancies, and supported product sales and branch operations to meet performance targets.
I am proficient in MS Office, Finacle, and programming fundamentals (C, C++, Java, HTML, SQL) and hold NISM and IRDA certifications that complement my banking operations expertise.
I take initiative in process improvement, compliance and mentoring, bringing a positive attitude, strong communication skills, and a commitment to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Service Delivery
RBL Bank
Apr 2018 - Oct 2018 (6 months)
Managed branch service delivery, generating repeat business through exceptional customer service and improving cash/deposit record accuracy to reduce discrepancies. Oversaw day-to-day operations and supported product sales initiatives.
Customer Service Officer
Axis Bank
Sep 2015 - Oct 2017 (2 years 1 month)
Handled branch banking operations and high daily customer volumes while performing pre-audits to mitigate operational risk and ensure compliance. Improved internal processes and maintained positive customer relations to reduce complaints.
Mentor
The Renes
Aug 2014 - Mar 2015 (7 months)
Mentored students to develop multiple intelligences and life skills, providing regular assessment and feedback to improve academic outcomes and self-confidence.
Education
Degrees, certifications, and relevant coursework
Fatima College, Madurai
Bachelor of Science, Information Technology
2011 - 2014
Grade: 84.83
Completed Bachelor of Science in Information Technology at Fatima College, Madurai with a GPA of 84.83.
CEOA Matriculation Hr. Sec School, Madurai
Higher Secondary Certificate, CEOA
2009 - 2011
Grade: 84.25
Completed Higher Secondary Certificate (CEOA) at CEOA Matriculation Hr. Sec School, Madurai with a GPA of 84.25.
Dawn Matriculation School, Madurai
Secondary School Leaving Certificate, Secondary Education
2008 - 2009
Grade: 75.2
Completed Secondary School Leaving Certificate (SSLC) at Dawn Matriculation School, Madurai with a GPA of 75.2.
Availability
Location
IndiaAuthorized to work in
Job categories
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