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Madhuri Satdive

@madhurisatdive

Early-career service delivery and client-facing professional focused on operational excellence and relationship-driven outcomes.

India
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What I'm looking for

I’m looking to be a part of an organization where I can use my knowledge and skills to contribute to progress and grow myself, combining my client-service experience with testing and analytical thinking to deliver reliable outcomes.

I have 1.7 years of experience across client-facing roles in sales, financial consulting, and branch service delivery, with a strong focus on building trust and delivering results. I enjoy identifying opportunities, supporting clients, and improving processes through clear reporting and follow-through.

Previously, as a Sales Executive, I identified business opportunities by researching prospects and market options, recommended solutions, and maintained client relationships through support and continuous improvement. I also contributed to team efforts by preparing reports and staying current with industry trends and competitors.

In my financial consulting role, I marketed services through referrals and presentations, assessed clients’ financial situations, and developed financial strategies aligned to goals and risk tolerance. I monitored plan results, updated knowledge on financial markets and new products, and supported organization objectives with ownership and responsiveness.

In service delivery, I managed branch banking operations including KYC checks, onboarding through welcome calls and sales process audits, client activation on net banking and non-branch channels, and TAT management for service and operational transactions. I also bring a testing background—test planning and execution, manual and automated testing, defect detection and reporting, and test coverage optimization—to help teams deliver reliable, well-reviewed outcomes.

Experience

Work history, roles, and key accomplishments

IB

Associate Service Delivery Manager

IndusInd Bank

Sep 2018 - Jan 2019 (4 months)

Handled branch trade/non-trade and general banking operations while managing client servicing in the branch lobby. Verified KYC for new accounts, onboarded clients via welcome calls and sales process audits, activated net banking, managed service TAT, and supported lead generation to sales channels.

II

Associate Financial Consultant Manager

ICICI Prudential Life Insurance

Feb 2018 - Jun 2018 (4 months)

Marketed financial services through client referrals, prospect meetings, and financial planning seminars. Assessed client financial situations, built financial strategies across goals and risk tolerance, and monitored plan outcomes to recommend updates.

Education

Degrees, certifications, and relevant coursework

Dr. Babasaheb Ambedkar Marathwada University (BAMU) logoDB

Dr. Babasaheb Ambedkar Marathwada University (BAMU)

Bachelor of Engineering, Electronics Engineering

Grade: 61.2%

Earned a B.E in Electronics from Dr. Babasaheb Ambedkar Marathwada University (BAMU) in 2014.

ME

Maharashtra State Board Of Secondary And Higher Secondary Education

H.S.C, Higher Secondary Education

Grade: 58%

Completed H.S.C (Higher Secondary Certificate) from the Maharashtra State Board in 2008.

ME

Maharashtra State Board Of Secondary And Higher Secondary Education

S.S.C, Secondary Education

Grade: 67.46%

Completed S.S.C (Secondary School Certificate) from the Maharashtra State Board in 2006.

Tech stack

Software and tools used professionally

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