Andy Ward

Currently managing incident claims for Road and Plant assets, overseeing Service Management reports in PowerBI, and optimizing vehicle claim management processes using Power Automate. Developing a PowerApp for vehicle claims management utilizing SharePoint Lists and Dataverse.

Served as a Senior Analyst, proposing improvements in ServiceNow, managing ticket triage, and leading team upskilling initiatives. Developed dashboards for workload visibility and managed the ingestion of IT Support calls post-cyclone.

Worked as a Senior Analyst supporting Fonterra staff globally, managing a 24x7 environment. Promoted to Shift Lead, responsible for training new starters and optimizing analyst availability.

Provided service desk support, addressing user issues and ensuring effective communication between IT and end-users.

Specialized in eBook and eAudiobook lending platform support, training BDMs, and assisting over 1200 schools with platform setup and launch. Promoted adoption of the ePlatform through cluster-level approaches and industry conferences.

Focused on publishing template creation and maintenance, managing branding changes, and ensuring compliance with updated templates for customer correspondence.

Completed Microsoft Azure Fundamentals certification, gaining foundational knowledge of cloud services and their applications.

Certified as a SAFe (Scaled Agile Framework) Practitioner, enhancing skills in agile project management and team collaboration.

Completed Microsoft PowerPlatform Fundamentals certification, learning about the capabilities of PowerApps, Power Automate, and Power BI.

Achieved Microsoft Identity, Access & Security Fundamentals certification, focusing on identity management and security principles.

Completed a Diploma in Arts with a focus on English, gaining a strong foundation in literature and communication skills.