Open to opportunities

Alexa Jasper

@alexajasper

I streamline long-term care claims and provider eligibility operations at scale.

I've supported long-term care insurance operations at Illumifin since 2015, processing provider eligibility and claims while serving as a liaison among policyholders, providers, families, and internal teams.

In my Provider Eligibility Coordinator role, I exceeded daily productivity goals by approximately 47%, averaging 22 completed claims decisions per day against a 15-decision standard. I maintain accurate case documentation, meet service-level agreements, and support multiple client accounts in a high-volume remote environment.

I've also helped launch a new department by interviewing, onboarding, and mentoring 20 employees, implementing an auto-dialer platform, and developing training resources. My work is grounded in compassionate customer advocacy, reliable operations, and clear coordination with healthcare partners.

Experience

Work history, roles, and key accomplishments

Provider Eligibility Coordinator

Illumifin

Nov 2021 - Jun 2026 (4 years 7 months)

Served as primary liaison between policyholders, providers, families, and internal departments. Processed claims for home health care agencies, independent providers, and facilities while resolving escalated calls. Exceeded daily productivity goals by approximately 47%, averaging 22 completed claims decisions per day. Maintained thorough documentation and met service level agreements while managin

Claims Processing Long Term Care Insurance Healthcare Operations Provider Relations Customer Service Documentation Compliance Workflow Coordination

Interim Supervisor

Illumifin

Jan 2020 - Nov 2021 (1 year 10 months)

Assisted with implementation of a new auto-dialer system and built a newly created department, interviewing, onboarding, and mentoring a team of 20 employees. Collaborated on testing and adoption of the platform, developed training resources, led team meetings, and coached employees to promote consistency and productivity.

Leadership Training Onboarding Campaign Management Workflow Coordination

Assessment Services Coordinator

Illumifin

Jul 2017 - Jan 2020 (2 years 6 months)

Managed nursing assessments for long-term care insurance claimants. Coordinated communication among healthcare providers, claimants, families, and internal departments to facilitate timely assessments. Prioritized and managed multiple active cases while maintaining accurate documentation and meeting service expectations.

Healthcare Operations Customer Service Documentation Workflow Coordination