Andy Alarcon

I’m an operations and customer operations professional focused on execution discipline in high-frequency service environments. I coordinate customer lifecycle, onboarding, and cross-functional delivery to protect service consistency and retention.

As an Operations & Customer Operations Consultant (CONZA SOLUTIONS), I diagnosed onboarding and lifecycle issues impacting retention, then designed and implemented workflow systems to improve operational visibility. I reduced recurring customer issues by 90% using structured escalation and follow-up, and I built CRM-based tracking systems managing 10,000+ records to strengthen coordination and accountability. I also standardize onboarding and customer follow-up through SOPs and workflow standardization, translating disorganized processes into repeatable systems with measurable performance visibility.

Before consulting, I led operations and customer experience at CASA GIRALDA HOSTERÍA & SPA, where I rebuilt operational workflows and onboarding processes across departments. I reduced recurring customer complaints from 20+ per month to fewer than 3 by implementing escalation and service recovery systems, and I introduced KPI tracking to improve response-time visibility and operational performance monitoring. I coordinated front office, operations, and service teams, managed issue escalation under high variability, and transitioned to a remote coordination model without losing operational control or service quality through process standardization and execution tracking.