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André Tenório

@andrtenrio

Customer Success Manager at INCO Investimentos who optimized customer lifecycles for 40k+ investors and helped grow average investment tickets by 20%.

Brazil

Message

What I'm looking for

I'm applying for a Customer Success Manager, LATAM position at CrewAI.

At INCO Investimentos, I manage 400+ high-value Private clients and optimized customer lifecycle strategies across a 40k+ active investor base, supporting activation, adoption, engagement, and retention.

I built behavioral segmentation frameworks with HubSpot and Mixpanel to track customer health and identify opportunities to improve platform adoption. I also contributed to a loyalty program launch that increased average investment ticket size by more than 20%.

Across customer success roles at Breezy Seguros, Buser, Toro Investimentos, and Inter, I’ve worked across fintech, investments, insurtech, and mobility. At Buser, I helped reduce operating costs by more than 20% across 10+ routes through supplier negotiations, profitability analysis, and operational optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

INCO Investimentos

Aug 2023 - Present (3 years 2 months)

Managed a portfolio of 400+ high-value Private clients and designed customer lifecycle strategies across a 40k+ active investor base. Contributed to a loyalty program that increased average investment ticket size by more than 20%.

Customer Success Customer Lifecycle Behavioral Segmentation HubSpot Mixpanel CRM Cross Functional Collaboration Retention Engagement

Customer Success Manager

Breezy Seguros

Jun 2023 - Aug 2023 (2 months)

Analyzed customer lifecycle and engagement data across a base of 100+ customers to identify retention risks and churn indicators. Developed behavioral segmentation strategies for targeted retention initiatives.

User Lifecycle Analysis Engagement Metrics Retention Behavioral Segmentation Customer Health

Customer Success Manager

Buser

Jan 2022 - Dec 2022 (11 months)

Managed a portfolio of 30+ transportation partners, tracking profitability, occupancy, and quality KPIs. Reduced operating costs by more than 20% across 10+ routes through supplier negotiations and operational optimization.

Partnership Management KPI Tracking Profitability Analysis Supplier Negotiation operational optimization Cross Functional Collaboration

Customer Success Manager

Toro Investimentos

Aug 2021 - Jan 2022 (5 months)

Managed a portfolio of 200+ premium investors representing R$40M+ in invested assets. Built and maintained Salesforce CRM records and BI dashboards to track customer engagement and portfolio performance.

Customer Relationship Management Salesforce BI dashboards Data Analysis Customer Engagement Portfolio Management

Customer Success Manager

Inter

Mar 2020 - Aug 2021 (1 year 5 months)

Managed a portfolio of 100+ B2B accounts, exceeding sales targets by more than 200% during peak periods. Advised strategic accounts on financial solutions and coordinated high-value operations exceeding R$2M.

B2B Account Management Sales CRM Consultative Selling Financial Solutions Risk Management

Account Management Analyst

Inter

Mar 2019 - Feb 2020 (11 months)

Managed B2B customer relationships and coordinated daily interactions with customers and internal stakeholders. Built recurring dashboards and reports tracking operational, commercial, and financial KPIs.

Account Management Customer Relationship Management Dashboard Reporting KPI Tracking Data Analysis Stakeholder Communication