Andrés Zuliaga
@andrszuliaga
Empathetic customer service representative with strong teamwork skills.
ColombiaWhat I'm looking for
I am a dedicated professional with a background in psychology and a strong commitment to teamwork and communication. Currently, I work as a Customer Service Representative and Subject Matter Expert at TaskUs, where I excel in troubleshooting and providing exceptional service across various channels. My empathetic approach ensures that customers receive the best possible support in a timely manner.
In my role, I actively collaborate with different departments to enhance key performance indicators (KPIs) through methods like root cause analysis and SMART commitments. I also lead coaching sessions, providing feedback to my peers to foster a culture of continuous improvement. I am passionate about contributing to a company that values personal and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TaskUs
Sep 2023 - Present (1 year 9 months)
Currently working as a Customer Service Representative at TaskUs, focusing on troubleshooting and providing support across various channels including chats, emails, and phone calls. I ensure customers receive prompt and empathetic responses while collaborating with different departments to improve KPIs through root cause analysis and coaching sessions.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Cooperativa de Colombia
Bachelor of Psychology, Psychology
2015 - 2017
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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