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Andro ZeledonAZ
Looking for a job

Andro Zeledon

@androzeledon

I coordinate B2B commercial operations, compliance workflows, and AI-driven process improvements.

Costa Rica
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What I'm looking for

I'm looking to apply my B2B account coordination, compliance tracking, QA, and AI process-improvement experience in an operations-focused role where I can streamline workflows and keep cross-functional work accurate and on schedule.

At Grandstand, I coordinated account updates, Jira tickets, and cross-functional workflows for a 30+ account B2B portfolio including DraftKings, FanDuel, BetMGM, Caesars, Fanatics, and bet365.

I performed QA on account and compliance updates, maintained accurate records across EVE, Keeper, and Netsuite, and helped deliver zero escalated compliance violations across four years. I also produced weekly workflow reports that kept open items visible and on schedule.

I built ARACNE, an AI-powered tool that reduced a 400+ step manual link-generation task to 15–20 minutes and became a standard team process. My background also includes financial transaction processing, high-volume client outreach, customer service, and team supervision.

Experience

Work history, roles, and key accomplishments

GR

Commercial Operations Coordinator

Grandstand

Oct 2022 - May 2026 (3 years 7 months)

Coordinated day-to-day account updates and Jira tickets between Account Management and AdOps/content teams for a 30+ account B2B portfolio. Performed QA on account and compliance updates, tracked records across EVE, Keeper, and Netsuite, and produced weekly reports.

BO

Processing Agent

Bookmaker

Jan 2021 - Dec 2021 (11 months)

Processed high-volume financial transactions under strict accuracy standards and delivered recurring operational reports on hourly, daily, weekly, and monthly cycles.

BE

Sales Representative

BetUS

Jan 2020 - Dec 2020 (11 months)

Conducted 300+ outbound client interactions daily in a performance-ranked environment and placed mid-tier in revenue rankings despite being newly onboarded.

DI

Customer Service Supervisor

5Dimes

Jan 2011 - Dec 2017 (6 years 11 months)

Supervised customer service operations.

Education

Degrees, certifications, and relevant coursework

Universidad de Costa Rica logoUR

Universidad de Costa Rica

Bachelor of Arts, Business Administration

1997 -

Pursuing a Bachelor of Arts in Business Administration, with over 50% of the program completed; resumed studies after a pause.

AA

Anthropic Academy

Certification, Artificial Intelligence

Completed certifications in Claude Code 101, Introduction to Claude Cowork, and AI Fluency: Framework & Foundations in 2026.

UF

Universidad Fidélitas

Technical Diploma, Project Management

Earned a Technical Diploma in Project Management from Universidad Fidélitas in 2025.

Microsoft logoMI

Microsoft

Certification, Generative AI

Earned the Career Essentials in Generative AI certification from Microsoft and LinkedIn in 2025.

Tech stack

Software and tools used professionally

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