
Andro Zeledon
@androzeledon
I coordinate B2B commercial operations, compliance workflows, and AI-driven process improvements.
What I'm looking for
At Grandstand, I coordinated account updates, Jira tickets, and cross-functional workflows for a 30+ account B2B portfolio including DraftKings, FanDuel, BetMGM, Caesars, Fanatics, and bet365.
I performed QA on account and compliance updates, maintained accurate records across EVE, Keeper, and Netsuite, and helped deliver zero escalated compliance violations across four years. I also produced weekly workflow reports that kept open items visible and on schedule.
I built ARACNE, an AI-powered tool that reduced a 400+ step manual link-generation task to 15–20 minutes and became a standard team process. My background also includes financial transaction processing, high-volume client outreach, customer service, and team supervision.
Experience
Work history, roles, and key accomplishments
Commercial Operations Coordinator
Grandstand
Oct 2022 - May 2026 (3 years 7 months)
Coordinated day-to-day account updates and Jira tickets between Account Management and AdOps/content teams for a 30+ account B2B portfolio. Performed QA on account and compliance updates, tracked records across EVE, Keeper, and Netsuite, and produced weekly reports.
Processing Agent
Bookmaker
Jan 2021 - Dec 2021 (11 months)
Processed high-volume financial transactions under strict accuracy standards and delivered recurring operational reports on hourly, daily, weekly, and monthly cycles.
Sales Representative
BetUS
Jan 2020 - Dec 2020 (11 months)
Conducted 300+ outbound client interactions daily in a performance-ranked environment and placed mid-tier in revenue rankings despite being newly onboarded.
Wagering & Customer Service Agent
BetPhoenix
Jan 2017 - Dec 2019 (2 years 11 months)
Provided customer service and wagering support.
Customer Service Supervisor
5Dimes
Jan 2011 - Dec 2017 (6 years 11 months)
Supervised customer service operations.
Education
Degrees, certifications, and relevant coursework
Universidad de Costa Rica
Bachelor of Arts, Business Administration
1997 -
Pursuing a Bachelor of Arts in Business Administration, with over 50% of the program completed; resumed studies after a pause.
Anthropic Academy
Certification, Artificial Intelligence
Completed certifications in Claude Code 101, Introduction to Claude Cowork, and AI Fluency: Framework & Foundations in 2026.
Universidad Fidélitas
Technical Diploma, Project Management
Earned a Technical Diploma in Project Management from Universidad Fidélitas in 2025.
Microsoft
Certification, Generative AI
Earned the Career Essentials in Generative AI certification from Microsoft and LinkedIn in 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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