Looking for a job

ALBERTO VARGAS

@albertovargas

Sportsbook operations manager at MAC DATA S.A., overseeing line management, live betting, and gaming integrations.

At MAC DATA S.A., I managed day-to-day office and sportsbook operations, overseeing staff across programming, trading, and customer service. I handled line setup and updates, grading, and live betting operations.

I also worked with programmers and third-party providers on API integrations, and assisted with troubleshooting platform issues. Earlier, at SIBUARA S.A. and SBI INTERNATIONAL, I managed or assisted with sportsbook lines and customer service.

Experience

Work history, roles, and key accomplishments

Main Lines Manager / Office Manager

MAC DATA S.A.

Jan 2011 - Dec 2021 (10 years 11 months)

Managed day-to-day office operations and oversaw staff including programmers, traders, and customer service representatives. Supervised sportsbook operations including line management, live betting, and grading, and coordinated with technical teams and third-party providers.

Sportsbook Operations Line Management Live Betting Trading Customer Service Office Management Team Supervision API Integration Troubleshooting Staff Coordination

Customer Service Clerk / Lines Manager

SIBUARA S.A.

Jan 2008 - Dec 2011 (3 years 11 months)

Provided customer service and managed sportsbook lines including setup, updates, and grading. Handled deposits, payouts, and account transfers, and coordinated daily line management across multiple markets.

Customer Service Sportsbook Operations Line Management Account Management Deposits Payouts Wagering Operations

Customer Service Clerk / Assistant Lines Manager

SBI INTERNATIONAL

Jan 2005 - Dec 2007 (2 years 11 months)

Provided customer service and assisted with sportsbook line management and daily operational tasks. Checked and updated lines, schedules, scores, and other sportsbook information.

Customer Service Sportsbook Operations Line Management Wagering Operations

Customer Service Clerk

INVERSIONES MILLENNIUM S.A.

Jan 2004 - Dec 2005 (1 year 11 months)

Assisted customers with deposits, payouts, account questions, and general customer service. Handled wagering-related inquiries and supported sportsbook, horse racing, and poker operations.

Customer Service Account Management Deposits Payouts Sportsbook Operations Horse Racing Poker

Accounting Clerk / Customer Service Clerk

AGUILCA CONSULTORES S.A.

Jan 2001 - Dec 2003 (2 years 11 months)

Checked and monitored credit card processing operations, updated and maintained customer accounts, and processed transfers. Provided general customer service and operational support, including sportsbook wagering operations and backup procedures.

Accounting credit card processing Customer Service Account Management Sportsbook Operations