Open to opportunities

Androniki Iasonidi

@andronikiiasonidi

Customer service professional supporting web banking and travel operations, focused on smooth service and problem-solving.

Greece

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve web and service issues quickly, support individuals and businesses, and contribute to smooth daily operations—using my experience in travel, reception, and banking processes.

I’m a customer service professional currently supporting individuals and businesses with web banking issues, ensuring reliable, responsive help when it matters. I bring a service mindset strengthened by years of managing real customer interactions across banking, travel, and hospitality.

Previously, I managed the overall operation of a travel agency—leading office accounting tasks, issuing airline and ferry tickets, creating promotional material, preparing cost estimates, and coordinating smooth tour experiences, including accompanying groups on organised tours. Earlier roles as a hotel reservations officer and front desk receptionist further sharpened my reception, control, and customer support skills, while my bank internship built a strong foundation in basic banking procedures, transaction handling, and data entry.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Mellon Technologies S.A.

Feb 2024 - Present (2 years 4 months)

Provided customer service support for issues related to web banking for individuals and businesses, handling inquiries and helping resolve problems.

Web Banking Customer Support Customer Service Troubleshooting Communication Case Handling

Travel Agency Manager

Kassaros Travel

Apr 2019 - Jan 2024 (4 years 9 months)

Managed day-to-day travel agency operations, ensuring excellent customer service and smooth organization of trips and tours.

Cost Estimation Airline Ticketing Ferry Ticketing

Hotel Reservations Officer

Konstantinou & Elenis

Aug 2017 - Jan 2019 (1 year 5 months)

Handled hotel reservations and general front-office duties to support guest service and daily operations.

Booking Management Guest Service Front Office Administration Scheduling Customer Support Administrative Documentation

Front Desk Receptionist

Grand Forest Metsovo

Aug 2016 - Mar 2017 (7 months)

Served as a front desk receptionist, supporting guest reception and reception operations at the hotel.

Front Desk Reception Guest Reception Communication Booking Support Administrative Support

Reception & Management Officer

Politeia

May 2009 - Jan 2016 (6 years 8 months)

Worked in reception and control/management duties, supporting office operations and ensuring smooth front-desk handling.

Office Operations Customer Service Scheduling Communication Teamwork

Banking Internship

Emporiki Bank

May 2007 - Nov 2007 (6 months)

Supported basic banking procedures, including customer service and transaction handling, while assisting with document processing and data entry.

Customer Service Transaction Processing Document Processing Data Entry Financial Services Support Teamwork

Education

Degrees, certifications, and relevant coursework

Department of Applied Foreign Languages in Management and Commerce

Degree, Applied Foreign Languages in Management and Commerce

Grade: 8/10

Completed a degree in the Department of Applied Foreign Languages in Management and Commerce (Igoumenitsa), earning grade 8/10. Dissertation focused on Sociology & Education (grade 9/10).